Customer Service Sales

Moise Tshilenge

613-***-**** (Cell - phone)

Email: ********@*******.***

Objective

Obtain a position an organization where I can utilize my knowledge of accounting principles (GAAP) and my skills in a challenging environment to achieve corporate goals.

Experience

K&T Switching (Ford Oakville Assembly Plant) – (September 2015 - present)

Data entry/ Administrative Assistant/Customer Service;

oEntering data accurately into the Ford computer systems (CMMS and Wherenet)

oCreating invoices/ bills

oMatching Bill of lading, trailer numbers, and packing slips

oDispatching and keeping track of over 800 trailers

oDistribute paperwork/invoices to over 500 customers daily

oUse of Microsoft suite (Word, Excel, and Outlook)

oFiling, printing, answering e-mails and phone calls, batching, other clerical/ receptionist duties…

Walmart – (April 2015 – August 2015)

Part-time Receiver; Unloading trucks and crates and getting products and shipments ready to be placed on to shelves

Inventory clerk/ auditor; Scan and account items to be shelved and stocked, stock items, update inventory daily

Future Shop – (July 2013 – March 2015)

Electronic Sales Associate; Provided excellent customer service by inquiring to customers unique end to end needs.

oMet and exceeded sales quotas by using all relevant sales tools

oFollowed a CRM system to help keep track of loyal customers and their needs

oPerformed all tasks to ensure that goals/ quotas were met and exceeded

Opinion Search – (July 2013 – January 2014)

Market Research Interviewer; Data Entry and Data Collection; Asked questionnaires, collected data and correctly entered data from clients over the phone with proper phone etiquette.

Mobilicity/InkPlus – (July 2012- December 2012)

Salesman/ Ink Refiller/Merchandiser; provided great customer service skills selling telecommunication devices and services.

oMet and exceeded sales quotas by using all relevant sales tools

oFiled invoices

Data Entry/ Inventory: Followed a perpetual inventory system and Counted and adjusted inventory on a daily basis

Education

Business Administration (Yorkville University) September 2015 - Present

Graduate of the Business Accounting (Algonquin College) January 2014 – August 2015

Graduate of the Business Marketing Program (Algonquin College) September 2011 – April 2013

Key Characteristics

Basic accounting knowledge

Administrative experience

Training and experience with creating invoices

Software efficiency (Word, Excel, PowerPoint, Sage simply accounting, CMMS, Profile Tax)

Google app efficiency (G-mail, Docs, Drive)

Motivated and eager to learn and grow

Able to learn new software quickly

Excellent organizational and time management skills

Meticulous and good with number

Key Skills

Knowledge With Accounting Principles (Gaap) and Software

Highly familiar with the following:

Bookkeeping/ financial duties

Proficient with Sage Accounting

Cost accounting

Analyzing revenue

Billing

Accounts payables/ receivables

Budgeting/ Forecasting

Financial reporting (Balance sheets, income statements, etc…)

Foreign currency transactions

Journal entries

Issuing invoices, quotes, orders…

Payroll entries

Monthly Remittances

Bank Reconciliations and Deposits

Computer/Software proficiency

Advanced in Microsoft Office Applications (Microsoft Word, Excel, PowerPoint, Outlook, etc…)

Writing reports

Creating and modifying spreadsheets

Applying spreadsheets functions (IF statements, VlookUp, sorting, graphing, etc…)

Able to manipulate large amounts of information in many ways (Graphs, reports, charts, etc…)

Utilizing PivotTables and Scenario Manager and other advanced excel functions

PowerPoint preparation

Managing projects and schedules

Data Entry Skills

Typing 40-50wpm

Low error rate

Certifications

Enhanced Security Clearance April 2015 – April 2025

Contact this candidate