Customer Service Representative

UMAIRCHAUDHRY

* ***** ******

Toronto, Ontario M*J 1V9

Tel: 416-***-****/cell: 647-***-**** Email: *****.****@****.**

CAREER OBJECTIVE:

To learn about the responsibilities and tasks and to gain more experience in the field.

HIGHLIGHTS OF QUALIFICATIONS:

Over two years’ experience as a customer service representative

Strong computer skills including Microsoft Word, Excel, Power Point, Access, Internet, Outlook and Social Media

Excellent communication skills both verbal and written with fluency in English, Hindi and Urdu

Exceptional interpersonal skills together with knowledge of handling customers issues

Ability to actively listen to customer complaints, analyze problems, use judgment and resolve them quickly and efficiently

Adaptability and ability to work under pressure while prioritizing and organizing tasks

Responsible, personable and flexible to work varied shifts

CPR HCP level

WORK EXPERIENCE:

Currently, Metroland Media 2016

Mcnicoll and Victoria Park Toronto

Quality checking of flyers

Maintaining floor area

Receiving orders and maintain inventory

Filling documents

Tim Hortons, Danforth and Birchmount April-2012

Maintain inventory

Taking orders

Receiving orders from manufactures

Handling customers complains

Maintain the front store area clean and neat

Teamwork

Handled cash registry and processed payments including cash, debit and credit card transactions and also third party insurance coverage

Answered telephone calls in a professional manner, providing general information to customers

build a relationship with customers

Office assistant, Georges Vanier School 2010

Organized and maintained both: the electronic and manual filing system

Schedule the meeting for the students and teachers

Answered phone calls, take email also reply them and provided general information

Prepared, distributed, and coordinated delivery of packages and mail via courier

Day care center assistant, Mobi’s Home Daycare 2008

Planned activities for children, such as storytelling & art projects

Organized events for children, per the lead teacher’s requests

Interacted with children and prepared their food and drinks

EDUCATION:

Ontario Secondary School Diploma Diploma-June. 2013

George Vanier Secondary School, Toronto ON

Seneca College working towards Diploma 2016 to 2018

Human resource management

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