Customer Service Office

Quanshivya Brothers 281-***-****

***** ***** ***** *******, ** ********@*****.***

CAREER OBJECTIVE

Looking to obtain a career in Office Administration so I can use my decision-making and customer service skills to help a company accomplish its vision.

MAJOR STRENGTHS

Able to follow complex instructions for the purpose of carrying out tasks

Proficient in Microsoft Word, Excel, Outlook and Power Point

Familiar with budgeting for office supplies and equipment

Excellent written and verbal communication skills

Ability to prioritize and meet deadlines in a high demand environment

EXPERIENCE

Greeter Workforce Solutions Houston, TX July, 2014 – April, 2016

Greeted customers with a warm and pleasing smile

Advised customers of various services, assisted with computer operations and training resources

Updated customers on current office events, recreate passwords, and document information in twist

Created and printed handouts and customers wage reports

Acknowledged for flexibility, quick responses, and knowledge of services and resources

Operations Specialist JPMorgan Chase Monroe, LA March, 2011 – May, 2014

Sound knowledge to perform financial statement analysis

Familiar with Commercial Loan and Deposit Systems

Profound knowledge of Commercial Loan Underwriting

Used WinCMSS Viewer and Financial Services Desktop/Customer Assist (FSD/CA) proficiently

Participated effectively to manage a variety of portfolio reviews to determine asset quality and adequacy of credit risk management practices

Managed risk rating integrity, administrative monitoring, policy compliance, and credit analysis

Maintained and managed portfolio risk management and closing legal documentation as approved

Cashier Massey’s Meat Market Monroe, LA June, 2009 – May, 2011

Resolved customers’ questions and concerns in a friendly and efficient manner

Reconciled cash receipts and money at the end of shift

Recognized for providing excellent customer service, accurate counting, and attention to detail

Office Assistant District Attorney’s Office Monroe, LA August, 2007- May, 2008

Answered multi-line telephone, clerical work, filed, set appointments, and assisting fellow employees

Supported office manager with the non-legal aspects of the practice by assisting with keeping the office orderly, filing, scanning, document preparation, ordering office supplies and scheduling appointments

Typed documents, reports, memos, and correspondence

Summary of Qualifications:

While working at the center as a greeter a client would wait on average two hours before they could see a staff member. I took the initiative to learn my job to the best of my ability. By doing so, the wait time was reduced to less than a hour. This resulted in the company having an increase in their proficiency rating.

EDUCATION

Houston Community College Houston, TX Business Technology 2016

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