Customer Service Medical

NORMA E. TORRES

GALENA PARK, TEXAS *****

*********@*****.*** 713-***-****

Over seven years’ experience in medical administrative front and back office support. Advanced internal and external customer relations. Skilled in ten key by touch typing cash handling Microsoft word / office Excel Genius Doc.Athnea Logistics Medisoft People Software, Bilingual English and Spanish. Certified Public Notary. Experience with all office equipment - fax machine scanner copier and printer. Knowledge in ICD 10 & CPT coding Medical billing & collections Physician credentialing accounts payable and AR, Pre certs,.specialty referrals and authorizations, All insurance verifications.

EMPLOYMENT EXPERIENCE

REDDY ONCOLOGY ASSOCIATES, P.A. – 04/2014- PRESENT Houston, Texas Administrative Assistant- Duties consists, answer incoming phone calls, schedule appointments, calculation of patients responsibilities and financial forms, financial counseling, collections, refund, prepare and review patient statements, check each insurance payment for accuracy and compliance with contract discount, medical records, ICD, CPT, HPPCS coding, create claims, enter Hospital charges, work on Denial Report, EOB Posting, check voice-mail, Public relations i.e., meeting with pharmacology and provider relations representatives, credentialing and annual re-credentialing of Hospitals and Insurance carriers, cash handling, batch C.O.D., some accounts payable, help cover the Receptionist, and the Medical Assistance when needed. Referral authorizations and pre cert surgery requests and MRI CT Scan etc., all insurance verifications. SEARS- 10/2014- PRESENT Pasadena, Texas

Cashier/Merchant Customer Associate- Duties consisted of customer service, sales, cash handling, receive payments, open new accounts for store credit, stock, clean, and organize store. LIBERTY TAX- 2015-CURRENT Houston, Texas

Tax prepare- Duties consists preparing income tax, give estimation for clients, customer service, cash handling, filing, answer incoming phone calls, utilize office equipment, i.e. fax, printer, copier. TUBULAR SERVICES - 02/2012- 04/2014 Houston, Texas Inventory Clerk- Duties consists, posting and updating all shipments, receivers, productions, return goods, and transfers, into the inventory customer books and online inventory. Also clerical duties, i.e., answer incoming phone calls, heavy filing, utilize fax, scanning, emailing documents and utilize printer and copier. MEMORIAL HERMANN PREMIER STAFFING- 04/2011-09/2011 Houston, Texas Medical Office Specialist- Duties consist, check in/out patients, collecting and posting payments into the Athena system, schedule and confirm appointments, verify benefits, scan and import patient charts into the Logistics system, batch c.o.d.’s, distribute mail to the proper recipients, filing, answer high volume income phone calls, and utilize fax, copier, and printer machines. SHAVER MEDICAL CLINIC- 09/2011-02/2012 Pasadena, Texas Industrial Receptionist- Duties consisted of check in/out patients, gather proper documents and test request for new hire employee’s company, prepare proper forms to request drug & physical screening as well as worker’s injury, answer incoming phone calls, filing, utilize copier and fax machine.

AMBIKA MEDICAL GROUP- 11/2010-04/2011 Baytown, Texas Medical Office Specialist- Duties consisted of checking in/out patients, collecting payments, schedule and confirm appointments, referral authorizations. Pre cert for tests CT PET/MRI’s and procedures, verify insurance benefits, return patients call with test results, filing, answer high volume incoming phone calls, utilize fax, copier, and printer machine. CARDIOVASCULAR CENTER- 09/2009-11/2010 Pasadena, Texas Medical Assistant- Duties consisted, checking in/out patients, schedule appointments, help cover receptionist when needed, collect payments, room patients, perform vital signs, EKG’s, Stress test, input patient information into charts, clean, organized, and stock examine rooms, authorized patients medications, return patients call with test results, answer incoming phone calls, utilize fax, copier and printer machines.

EDUCATION

GALENA PARK HIGH SCHOOL- 1991 Galena Park, Texas

Received Diploma

LEE COLLEGE- 1998 Baytown, Texas

Received Certificate in Office Administration.

TEXAS SCHOOL OF BUSINESS- 2009 Houston, Texas

Received Diploma for Medical Office Specialist

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