Virtual Client Support

Jake Richard Woodhall

Date of Birth: **th March 1994

Mobile: 073********

E-mail: *************@****.**.**

Driving Licence: Full - Clean

Address:

* ******* *****

Lightmoor

Telford, TF4 3QX

United Kingdom

Skills:

Experience with multiple operating systems - (Unix, Solaris, Linux, AIX and Windows).

Symantec Netbackup.

Microsoft System Centre (SCCM).

Microsoft Active Directory.

Microsoft Application Virtualization.

Group Policy.

VMware.

Qualifications:

CCNA Discovery: Networking for Home and Small Businesses.

IT Essentials: PC Hardware and Software.

Symantec Netbackup 7.5 For Unix: Administration .

Education:

2005 – 2010 Thomas Telford School

15 GCSE’s – 1 B’s, 14 C’s

Employment History:

Telford & Wrekin Council

ICT Virtual Client Support 2nd line

March 2015

Working for the infrastructure development team, providing prompt 2ndline support to the business focused and education focused desktop environments. To support on application virtualisation delivery methods and techniques to manage deployments and upgrades. Using Microsoft System Centre (SCCM) to manage and support client systems, and also to distribute software and applications to include patches and upgrades from suppliers and vendors using Microsoft SCCM, Microsoft APP-V & Group Policy whilst investigating and recommending new and updated methodologies and techniques. To support and at times lead the implementation of designed solutions including testing and documentation with guidance and ongoing support.

Also to produce standard configurations, documentation and procedures in order to streamline support processes and produce efficiencies within ICT Services.

Fujitsu

Netbackup technical service specialist

December 2012 – September 2014

SC cleared and working in the HMRC estate, providing support for various high profile government projects in the backup and storage field of work. Being part of the UNIX/Wintel Backup and Restore Datacentre team and administering Symantec Netbackup master, media and client servers (v6.5 – 7.5). Working with platforms such as Windows and UNIX (Solaris, HP-UX, AIX and Linux). Troubleshooting Netbackup failures from networking, hardware, software errors and single/multiple OS clients from Oracle RMAN, SQL agents and other Netbackup agent errors.

Providing advice and detailed technical feedback for solution architects and designers on their backup designs, also assisting in the restoration of a disaster recovery from production to the test based solutions.

Summary:

Net-Backup, administrator experience.

Microsoft Application Virtualization, experience.

Microsoft System Centre (SCCM).

Good understanding of all OS platforms.

Experienced at working under pressure and keeping to deadlines.

Ability to work in a team or as an individual.

Strong technical knowledge and troubleshooting skills.

Hard working and goal driven.

Reliable and punctual.

About Me

I am a quick thinker, keen learner and an individual who can work well within a team or autonomously. I take significant pride in my work and believe I have a good skill set,which enables me to professionally take on and operate a wide range of IT specialist positions. I am approachable and whilst confident with my skill set, I'm always willing to learn new techniques and practices.

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