Customer Service Representative
Resume:
KEVIN BOONE
NEw york,N.Y
EXPERIENCE:
PRESENT MADISON SECURITY GROUP INC.
Responsibilities:
Patrol Housing Complex premises (buildings and grounds) to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
Supervise 8 officers and two residential units.
Duties also include training officers for surveillance, public relation, incident reporting, perimeter checks, and Verticals sweeps of housing complex.
Write reports of daily activities and irregularities, answer telephone calls and take messages, answer questions, and provide information during business and non-business hours.
Monitor and authorize entrance and departure of employees, visitors, and other persons on the premises leaving or entering. Receive and document retrieval of all incoming visitors.
Duties also include issuing violation to quality of issues.
Maintain a professional attitude, provided excellent customer service, and used effective communication skills while consulting with guest.
Monitored, (TV monitors of housing facility.)
11/27/1995-
11/28/2009 PITNEY BOWES – (Deutches Bank Account)
2nd Shift Customer Service Representative
Responsibilities: Uses computerize fiery system to print out files from PDF, Word, PowerPoint, Excel, Adobe Acrobat and links from the internet.
Printers use: - Canon Color 5000 series.
- Canon Black and white 150series.
Scan Financial and legal documents on the PDF using the Canon 150series.
- Burn files onto CD’s.
E-Mail files on the Disc to clients. (Internal)
Pitney Bowes (Merrill Lynch Account) off glass Customer Service Representative
B/W Printers: Kodak 110 and 120 Imager Perform duties off the glass Black and White including color on Canon 5000 series and Kodak Imager.
Perform General maintenance on all printers calibrate color sequence on Canon 5000 series using densitometer.
02/12/1993-
11/17/1995 STAPLES EXPRESS – Merchandise / Customer Service Manager
Responsibilities: Interview, hire, screen and test potential applicants.
Train hires for customer service skills: Duties includes;
Sales
Merchandising
Inventory
Shipping and receiving
Make Bank deposit
Responsibilities include making sure returns and damaged good are processed and records maintained according to store policy.
EDUCATION:
AUTOMOTIVE HIGH SCHOOL Economics graduated
NEW YORK BUSINESS SCHOOL Business administration graduated
CENTER FOR DEGREE STUDIES Business Management/currently enrolled
REFERENCE UPON REQUIEST
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