Sales Customer Service

Resume

Name: Sonali Madhukar Kotme [Mrs. Sonal Ratan Gorade]

Address:

****, “Ramkrishna Sadan”, M obile:+91-913*******

Patharwat lane, near hotel Suvidha

Opp. Sevakunj, Panchavati, D ate of Birth: 2 9/03/1990 Nashik 422003 Marital Status: Married

E mail: s *****.*.*****@*****.***

Languages known: English, Hindi and Marathi.

Objective

A skilled and a diligent sales coordinator with knowledge of handling multiple tasks at once. Experienced in planning and coordinating sales activities in different organizations. Seeking a challenging position to utilize my skills and knowledge in the mentioned field.

Skills

1. Possess good communication and organizational skills. 2. Knowledge of Microsoft Word, Excel, Tally and PowerPoint. 3. Good customer handling skills.

4. Possess excellent presentation and analytical skills. Work Experience

Cognifront Software Pvt. Ltd. Nashik

Position – P roduct Evangelist (6 Aug 2012 to 20

Dec 2013)

Work Profile

1. Prepared Invoice, Performa, etc.

2. Preparation of quotations according to the sales team requirement. 3. Maintaining Customer Purchase Order and executing in time. 4. Coordinating with accounts for generating Invoice against each purchase order. 5. Represent company and interact with potential clients. 6. Built a nationwide network of independent distributors who market our products. 7. Created sales training course schedules and ensured that training class attendance goals had been met. Cellx Solutions Pvt. Ltd. Nashik

Position – S r. Sales Coordinator (2 Apr 2015 to 25 Feb 2016)

Work Profile

1. Calling up Corporates and Industrialists.

2. Keeping proper follow up of appointments.

3. Generating leads for investment options.

4. Maintain MIS for management review.

5. Coordinate with Sales Team.

6. Promoting companies products & services to identified and prospective clients. 7. Maintain CRM with clients.

8. Daily training, motivation, and supervision of sale staff. 9. Develop and maintain direct mail campaigns, advertising schedules, and sales budgets. ABB India Ltd. [IBM Project] Nashik

Position – H elpdesk Executive (25 Feb 2016 To

Present)

Work Profile

1. Working as Helpdesk Executive.

2. Responsible for Daily, Weekly and Monthly Reports. 3. Responsible for Vendor management.

4. SLA controlling, SBD closure.

5. Excellent communication skill to provide customer service delivery. 6. Knowledge of Best practices and processes followed to improve the service delivery. 7. Good analytical, problem solving skill.

8. Ability to adopt new technologies processes.

Educational Qualification

Course

Institute

University

% of Marks

M.C.A.

BYK College, Nashik

Pune

65%

B.C.A.

CMCS College, Nashik

Pune

60%

H.S.C.

K.T.H.M. College, Nashik

Pune

61%

S.S.C.

Maratha High School, Nashik

Nashik Board

59%

I hereby solemnly affirm that the above knowledge is true to the best of my knowledge and understanding about me.

Place : Nashik Sonali Madhukar Kotme.

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