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Customer Service Manager

Kerman, California, 93630, United States
May 18, 2016

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Maile Mathews-Perez


Kerman, CA - 775-***-****


Willing to relocate: Anywhere

Authorized to work in the US for any employer


Lease Manager

Motherhood Maternity - Reno, NV - January 2016 to Present Responsibilities

I am the lease manager for the entire Maternity department inside Macy's. Motherhood Maternity leases the department in Macy's so. I am the bridge for the business partnership Motherhood Maternity shares with Macy's.My location has the highest volume of anyone of the many Motherhood Maternity locations. I run the department taking care of everything from Visual detailing, building dislpay shelves and fixtures to warehouse shipment, consolidations, reposotionings, sales numbers and customer service to displaying items and floor set mapping while i comtinue to build on the lease partnership my company shares with Macy's Accomplishments

I have accomplished alot in this short amount of time i have been given in a specific field of work to grasp the routine and concept ofthe daily i should say i feel confident in my and my abilitites and what i have to offer or contribute to the right organization/institution. Skills Used

Very good organizational skills, excellent verbal communcation, self motivated and driven,good time manage ment skills, quick learner, works well in a gast pace environment under presssure, utilizing any and all skills and tools i possuble can to do a jib and do it the best i can. I am a very Resourceful individual who is intrinsically motivated and always i strive for greatness, along with neatness, i am also extremely detail oriented. Lease Manager for Macy's/Sears

Destination Maternity Corporation - Reno, NV - December 2015 to Present Marketing Research Analyst

ORC International - Reno, NV - November 2015 to January 2016 Responsibilities

I gather and collect data and research via telephone and record the information on the computer into a program that will file and store the information gathered. Skills Used

I must utilize my verbal communication skills, my experience with numerous computer Programs Makeup Artist

ADAMME artistry glam box studio - Fresno, CA - June 2013 to September 2015 Responsibilities

I assisted the head owner and make-up artist in theatrical, and runway hair and makeup. Accomplishments

We successfully sold out the theatrical play of the wizard of OZ and completed all cast members costumes, makeup and wardrobe successfully. Learned new make up techniques. Skills Used

Cosmetology knowledge and skills, as well people skills, good communication skills, safety and sanitation, and leadership and management skills.

Full Time Student

Paul Mitchell School - Fresno, CA - August 2014 to July 2015 Responsibilities

I learned, demonstrated, and utilized any and all aspects, techniques, and protocol for all processes and procedures. From the structural science, health, and safety aspects of cosmetology and book keeping, as well as marketing techniques


Yukon Jack's - Kerman, CA - June 2012 to January 2015 Responsibilities

I was responsible for greeting,seating and waiting on customers . I took food and drink orders using the Aloha POS computer system to input orders. I served food and drink orders.I worked as the bartender occasionally .I was also in charge of all sidework cleaning,preping and restocking duties post- shift. I was in charge of all cash and credit card transactions for my customers. I answered phones and placed all to-go orders . I pre-bussed and reset all my tables and section as needed.


During thr duration of time in which I was employed I took initiative to implement protocol procedures for certain dutied for which there had been no prior protocol ot procedure for. I always went above and beyond my job description duties and always stayed productive.

Skills Used

I demonstrated my ability to multi-task, work as a contributing team player. I displayed a great deal of motivated initiative in implementing protocols. I was always very friendly and gave wonderfully attentive customer service to each and every individual. I demonstrated my ability to cashier and handle all financial transactions competently. I proved to be great in working in a fast paced environment. I displayed excellent communication and problem solving skills. In a very customer service based job environment. Full Time Student

Devry University - Fresno, CA - September 2012 to June 2013 Responsibilities

Gaining experiential learning I can utilize in many different areas of my life as well. Majoring in the field of Communications.


I have obtained a 4.0 GPA, as well as spear-head many successful Powerpoint presentations. Created a S.W.O.T. Analysis and presentation.

Skills Used

Obtain information

Aquire mastery skills of the topic or course subject Reiterate the knowledge I have aquired

Study skills

Creative interaction and project ideas

Test taking skills

Create data analysis spreadsheets


all Microsoft office programs



Create business proposals

Veterinary Technician

stanislaus county animal shelter - Modesto, CA - February 2009 to May 2012 Responsibilities

My duties included caring for all animal patients within the hospital portion of the animal shelter. I assisted the Veterinarian and other veterinarian technicians in all pre- surgery. preparations and post procedures. Which included weighing all animal patients administering all anesthesia and medications. cleaning and sterlizing the operation area as well ad the operating rooms. Then monitoring all pre and post operation patients . Accomplishments

I was very reliable and assisted in any and every duty that needed to be carrird out. I brought a very kind and compassionate attitude of interaction with all co-works, animal patients and pet owners. I picked up the necessary skills for this position very quickly and continued to progress. Skills Use

I demonstrated my ability to follow instruction and proper procedure, which is vital to a sucessful surgery or operation. I displayed my ability to administer correct dosages of required medications snd anesthesia. I was very thorough in the sanitizing of all equiptment and operating rooms pre and post operations . I demonstrated my ability yo properly care for patients and handle pey owners and the customer interaction portion of the job as well.

Clerk 1

IAP World Services - Fresno, CA - March 2008 to September 2009 Responsibilities

Sub-contracted by the IRS, to sort,sequence and file all hard copy tax forms. Accomplishments

Meet the daily quota and was able to learn all department procedures. Skills Used

Clerical skills





Z-Force - Santa Clara, CA - March 2005 to June 2008 Responsibilities

Responsibilities included answering and directing all calls.receiving and signing for company mail an packages. Weighted and labeled all postal packages.dispersed all mail,phone messages,and payroll checks. Made all schedules and supply and inventory lists. Created company directory. Set up for weekly company meetings. Accomplishments

I created the company's extension directory.

Assisted accounts payable

Skills Used

Knowledge of Microsoft programs. Excel,word,and power point. Excellent verbal and written communication skills. Great ability to multi-task, excellent organizational skills. Motivated and a hard worker.I pride myself on working effectively and efficiently.

Server/Cocktail waitress/hostess/Bakery Cashier

Red Robin two different locations, Marie callender's, appleBee's - San Jose, CA - 2001 to 2005 Responsibilities

I was in charge of all server, cocktail waitress, hostess, and bakery cashier duties. I greeted and seated customers as a hostess. I bussed tables,took drink and food orders. I prepared all salads, soups and appetizers, I prepared all mixed non- bar drinks at side stations. Bussed tables and did all pre and post side work duties and restocking. In charge of all cash and credit card transactions. Took all phone and to-go orders. EDUCATION

working. on my Bachelor of Science in Communications DeVry University - Fresno, CA

2012 to 2015


I am trained in all retail management operations, research analydis, customer service protocols, team and lead management, associate interaction as well as much experience with volunteerism, proficient in all Microsoft programs Excel, Word, PowerPoint,and Office. I can weigh out and label packages for shipment. accounts payable duties,administrative assistant duties,filing, sorting and sequencing documents. Pre- company meeting duties and switch board multi-extension phone line operator. (10+ years) AWARDS

Dean's list, honor roll, work readiness certificate, dollar camp business certificate, national honor roll, presidential fitness award, MESA summer residency engineering program.

January 2003

A list of my awards,achievements, and accolades throughout my life. ADDITIONAL INFORMATION

I am seeking a position within a company or an organization that will allow me to contribute all of my hard work ethic and enthusiasm into productively being an effective and efficient employee within the company, I can contribute to the growth and success of the company, and excel in my own personal growth,Within the company as well. I am seeking a position that will allow me to gain experiential learning that fosters and directly cooralates with the career field I am obtaining my Bachelor of Science in.

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