Assistant Manager Operations
Resume:
Mayank Singh
Address
: ***C, Mainwali Colony, New Railway Road, Gurgaon-122001
Contact No
:
E Mail
:
***************@*****.***
To carry out responsibility entrusted and become a trust worthy and active team member. Want to utilize my expertise in a setup that demands competence, creativity and continuous learning, providing a motivating, stimulating and professional environment, thus helping me in constantly upgrading my personal and professional skills. I would like to achieve this through my involvement in the jobs, eagerness to face challenges and openness to criticism so as to refine the quality of performance.
Express Clinics Pvt Ltd., A Joint Venture with DaVita Inc A Fortune 500 Company-Feb 2014 till date
Designation: Assistant Manager, Operations
Job Description
Key Functions:
Responsible to oversee the overall daily administration of the Centers (Corporate Clinics) and
coordinate with clients and employees for seamless functioning.
Client handling with various technical as well as administrative works.
Ensure facility upkeep, Department functioning to meets the service standards.
MIS Preparation and analysis
Taking initiative to systemize an office independently.
Audit for operational risks, financial aspects, QA and processes.
Process management & implementing the organization’s operations standards and policies.
Compliance requirements.
Organize & handle Corporate Medical Camps like Mahle, Gabriel, American Express,
Optum Global, Convergys, FedEx, Sodexo, ICICI Lombard, Wrigley’setso, etc. and
Monitor Inventory of all Clinics in Delhi NCR.
Support logistic team for smooth operations.
Ensuring high level of Client satisfaction index.
Develop and present training programme for staffs; develop training protocols,
documentation requirements regarding the functions of Clinic.
Staffing Contributions:
Assisted recruiting diligent professionals, committed to high principles of service and performance.
Designed and coordinated training programs for employees in order to enhance work efficiency Conducted training sessions and workshops to improve the workforce and productivity of the firm.
Maintained cordial relations with staff and assisted them in resolving the issues.
Metropolis Healthcare Limited - Feb 2013 to Feb 2014
Designation: Section head –Clinical Trial & Routine outsourced Pathology
Project Handle:
Lupin Arogya Camp.
Roche Camp.
Sanoffi Aventis
MSD Assure
Saffola
Job Description
SOP and Test Coding as per the CT Project.
Provide ongoing training, support and monitoring sister labs in North
Coordination all over North India for Tacrolimus, Cyclosporine (C0 & C2) level, HCV RNA Quantitative, HBV DNA Quantitative tests.
Achievement: Best Employee of the Month in April, 2013.
Super Religare Laboratories - March 2012 to Feb 2013 Designation: Clinical Research Coordinator
Job Description
Developing Study overview which includes testing parameters, accessioning information.
Hands on devices like FTIR Spectrophotometer.
Kidney Stone Analysis and Faecal Fat Analysis.
Maintaining of relevant documents according to existing norms of College of American
pathologists (CAP), NABL and ISO 9001-2008 and U.S. Food and Drug Administration (FDA).
CERTIFICATIONS
Diploma: Industry Program in clinical Trial, Research & Administration (2009).
National Conference on potentials of Biotechnology in India (2010) organized by IAMR, Ghaziabad.
National Conference on potentials of Biotechnology in India (2010) organized by IAMR, Ghaziabad.
ACADEMIC CREDENTIALS
2011 MSc. in Biotechnology from Institute of Management Studies Ghaziabad.
2008 BSc. in Biotechnology from IAMR Duhai, Ghaziabad.
PERSONAL DETAILS
Father's Name
:
Ashok Singh
Date of Birth
:
23rd May 1985.
Marital Status
:
Single.
LANGUAGES KNOWN
English & Hindi (Read, Write & Speak).
Bengali. (Only Speak)
Declaration:
I hereby declare that the information state above is true to my best of my knowledge and belief. No attempt has been made to conceal any information.
PLACE: Gurgaon
DATE: 10/05/2016 MAYANK SINGH
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