Customer Service Representative

DARRELL M. NAVIA

*** ***** *** ****, ********, MB. R2L 1A3

Tel. # : 204-***-****

Email: acut1r@r.postjobfree.com

Summary

Dedicated person who is motivated to achieve goals and targets.

Maintain customer satisfaction to ensure company’s success

Excel in listening to customer needs and creating solutions that provide value to the customer.

Work Experience

Event Supervisor

Imperial Parking Canada Corp October 2014 – Present

Knowing the situation of my subordinates and making sure they are well informed of task assigned to them

Allowing interaction between me and my subordinates in order to know their current problems and being able to resolve it

Report any vehicle accidents or employee injuries as set forth by company policy.

Monitor the safety of vehicles as well as the safety of customers.

Make recommendations regarding adjudication of parking tickets.

Assist in parking responsibilities during special programs and events.

Supervise and coordinate activities of workers engaged in their assigned parking lots

Collection Officer / Customer Service Representative

Cross Canada Financial Inc Customer Service Representative

February 2016 – Present

CBV Collection Services Ltd Collection Officer

December 2013 – February 2016

ECom Customer Care Customer Service Representative

September 2013 - September 2014

E-Care Contact Centers Customer Service Representative

June 2012 - November 2013

FineLine Solutions Customer Service Representative

February 2012 - June 2012

Respond politely and empathetically to inquiries, providing quality service to customers inquiring about the availability of products, status of orders, or fines.

Listen attentively and providing solutions to the caller to ensure good customer experience and feedback.

Rapid access to the dialer and computer systems to look up client information and status.

Commended by supervisor for the ability to resolve problems and the avoidance of call escalations.

Excel in communicating effectively with customers from diverse backgrounds.

Production Worker

International Paper Industries Ltd December 2011 - January 2012

Monitor production line at each stage

Maintain and handle tools and equipment used for production procedures

Monitor the machine and keep them running

Check the parts at regular intervals

Education

Polytechnic University of the Philippines 2011

BS Business Management Major in Marketing Management

United Montessorean School 2004

High School

Jesus the Risen Savior School 2000

Grade School

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