Management Project

MARK STEPHEN LEE

PGMP, PMP, ITIL, GBSS

NEW PALTZ, NEW YORK

336-***-**** **********@*****.***

IT PROFESSIONAL SKILLS SUMMARY

An experienced, high-energy, and forward thinking IT Infrastructure Program/Project Management professional adept at value driven service delivery across various industries such as the Pharmaceutical/Healthcare, Bank- ing, Manufacturing, and Digital Media industries.

In my career, I have installed Category 5 & 6 cabling, OM2 Fiber Optic, Server Racks, Ladder Trays, servers, net- work equipment, Wireless Access Points, as well configured & maintained these environments of 1000+ servers. PROJECT MANAGEMENT PROFICIENCIES

Hands on Infrastructure Exp. Client Facing Exp. Technology Savvy

Low Voltage Cabling Network Security Projects Effective Communicator

Data Center Buildout Telecom, Wireless, VOIP Projects Leads by example

Data Center Transitions Adept in Clarity MS Project Results Driven Technical proficiencies: UNIX OS in heterogeneous environments, Windows, Identity and Access Control Man- agement, Microstrategy, Informatica, SaaS, IaaS (Cloud Provisioning), Virtualization vmotion/double take for cloning/replication, HA/Firewall/Load Balancers, Cisco, Brocade, Juniper, BMC ADDM & PRTG Auto Discovery / Optimization / Monitoring tools, Omniture monitoring for Web, HP Business Availability Center, Mercury Sitescope, Oracle/SQL Databases, SAN, NAS, NFS, DNS, Service Now, Remedyforce, Salesforce, Workday for HR and Financial Mngt., MS Sharepoint, Clarity w/ Workbench & MS Project, and MS Project Server, IBM InfoSphere for Data Integration, Websphere and Apache/Tomcat middleware, Tivoli, AIX UNIX AS/400, Mainframe Tape media management (JCL), IBM Token Ring w/ Network Controllers, IBM Netezza Hardware, Lotus Notes, Base SAS 8.0, Office 365, Lync, SharePoint, Exchange, and Plainview. PROFESSIONAL EXPERIENCE

Consultant on multiple Data Center Transitions and a new three story office facility (350+ people). June 2015 – Current Program Manager

Responsibilities

Partnered with the architects and engineers to develop multiple BoM’s (Bill of Materials) for Core Networking, Wire- less, Low Voltage, Physical Security/Access Control, and VOIP (Integration from ShoreTel to Cisco).

Personally documented the office complex/building IDF and MDF Layouts and partnered with general and Electri- cal contractors on construction & electrical requirements.

Orchestrated the development and implementation of quality management initiatives to drive process standardization and best practices through checklists, gate reviews, and runbook audits.

Developed the suite of reporting metrics and facilitated the weekly project steering committee meetings. Catalina Marketing (FTE) - Digital Retail Advertising, Saint Petersburg, Florida Nov 2012 – June 2015 IT Director of Program Management

Responsibilities

Relocated Catalina’s production data center assets to a new facility that required co-locating 500+ physical and virtual servers.

Personally led the successful IT divestiture of Catalina’s Healthcare division that involved (12) integrated work-streams, including the build out of a new Data Center.

Set direction and strategy for teams responsible for building projects and resource plans, managing the implementations of those plans, mitigating risks and managing stakeholder expectations. PROGRAM MANAGEMENT CONSULTANT Feb 2010 – Nov 2012

Gerdau Ameri-Steel, Tampa, Florida

• Worked directly with facility engineers across North America converting 50 down-stream manufacturing locations to IaaS/SaaS.

• Fitted Greenfield projects with structural cabling to accommodate Networking equipment and hybrid virtual technologies.

Wells Fargo, Charlotte, NC

• Directed a team of 10 Contract Data Analysts on an Enterprise Software Asset Management Audit Pro- gram that consisted of aligning SW assets within the new Corporate CMDB (Remedy). $1MM re- claimed/saved in the first year based on true up and down period. TIAA-CREF Financial Services, Charlotte, NC

• Successfully implemented an IBM Infosphere Data Stage (Data Integration/ETL) infrastructure (8 environ- ments); a $5.8 Million CAPEX initiative consisting of an IBM Websphere, Load Balancing/Grid Computing architecture.

Bank of America, Charlotte, NC

• Successfully delivered a $1 Million e-Consumer Merger/Acquisition of Bank of America and Merrill Lynch; this involved the integration of Corporate Brands, Content, Identity Management, and Web Analytics centered on Customer Facing / User Experience to align with Bank of America’s Online Banking and Retirement portfolio with a team consisting of 45 members. GlaxoSmithKline (GSK) Pharmaceuticals (FTE) – Durham, North Carolina Jan 1995 – Feb 2010 Senior Project Engineer

Responsibilities

Responsible for (13) IT Site Facilities (IDF/MDF).

Lead technicians in maintaining and installing infrastructure, cabling, and equipment for new sites.

Managed multiple M&A Data Center Transitions.

Manager for an Analytics Systems environment while directing the work of SAS developers consisting of a SAS ETL environment for managing 24 Therapeutic Product classes of Prescriber, Pharmacy, and Pa- tient level data used to drive product adoption, brand Loyalty, and measure promotional events.

Responsible for global release management of a J2EE GxP EDA (Electronic Data Archive) in coordinat- ing integrated releases and outages across multiple time-zones such as new Hardware and Software builds, application releases, and upgrades.

EDUCATION

Aspen University – Denver, Colorado

MBA with a specialization in Project Management – Completed in 2009 North Carolina Wesleyan College – Rocky Mount, NC – Completed in 1998 Double BSc Majors in Computer Information Systems and Business Administration

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