Customer Service Information Technology

JASWANTH THAKILAPATI CHANDRAMOULI

**-**, *********,******,******** dist,AP 829-***-**** ******************@*****.***

PROFILE

A highly motivated and results oriented Business Administration/ Information Technology professional with over 10 months of experience in working Student Recruitment and Outreach Team at on-campus and off-campus activities as a Student Ambassador,GRE,IELTS verbal trainer for more than 4 months .

-Theoretical Knowledge in HR practices like Recruitment techniques, cost effective Training & Development, Performance Management,Proficient in assessing training and development needs and designing specified and exclusive training and development programs.

-Proficient at writing and presenting seminars at University.

-Experience of facilitating/coaching students by using interactive discussions and “hands-on” approaches to help students learn and apply concepts in subjects “GET INTO UNI”Program at JCU,Australia.

-Proficient in tasks associated with various departments, handling discipline & undertaking general administrative functions such as excellent communication and presentation skills with demonstrated abilities in mentoring motivated teams

-Teach and clarify the GRE and IELTS t the students as an trainer .

I am seeking a position that will utilize my knowledge .

PROFESSIONAL EXPERIENCE

Student Ambassador – James Cook University,Townsville,QLD,Australia March 1’st2012 – Dec 31’st 2012

Job Title: Student Ambassador

Department: Marketing Department

Hours: Flexible & Varied

Leave: Accrued in relation to hours worked pro rata

Flexibility: Given the need for flexibility, the duties/location of this post and the

role of the post-holder may alter.

Responsibilites:

Giving tours of campus to prospective students and families

Answer a multi-line phone and transfer calls to the appropriate office(s). Answer/Make phone calls from or to prospective students, current students, families or other high school or college counselors.

Accurately and completely input prospective student information into the database.

Mail requested College material within 24 hrs.

Schedule campus visits and interviews for prospective students

Contact various departments on campus to schedule additional appointments with various staff & faculty members

Schedules campus visits for large school groups, guidance counselors and independent consultants.

Perform administrative clerical and computerized tasks as needed.

Assist admissions staff with various secretarial/administrative assignments.

Assist with Open Houses, Beach Bash, Interview Days, Counselor Days, Junior Days, Summer Socials and any other events hosted or co-hosted by the Admissions Office

Greet and provide directions, general information and assistance to visitors, students and staff.

Operate the Copier/Fax machine and route incoming FAX transmissions to appropriate destinations.

Provide outstanding customer service to all prospective students.

Assist other departments on campus in related admissions tasks/duties

Representing JCU at conferences, and attending college fairs with counselors.

Maintain and assist with tracking of Admissions Inventory

Attend Student Ambassador Professional Development

Maintain proper work attire, business casual. Wearing assigned James Cook University Student Ambassador Polo during all events.

GRE Verbal Trainer – Manhattan Review,Tirupati,Andhrapradesh,India May 25th 2015 – Present

Job Title:Verbal Trainer(GRE,IELTS)

Department: Academic Department

Hours: Flexible & Varied

Leave: Accrued in relation to hours worked pro rata

Flexibility: Given the need for flexibility, the duties/location of this post and the

role of the post-holder may alter.

Responsibilites:

Good grip over Vocabulary and communication skills

Good command over AWA,SE,TC,RC(CR)

High energy level and ability to engage students

Excellent presentation skills

Active and ongoing class management

Receive and respond to ongoing training,development,and student feedback service

Mentoring skills to help guide students of all levels achieve their highest score on “Test day”

Respond to or escalate students related issues as they arise.

ADDITIONAL INFORMATION

Member at MBA Alumni Association JamesCook University Townsville Australia

MIT assessed degree by ACS(Australian Computer Society) in August 2013.

EDUCATION

Bachelors in Computer Science Engineering, Anna University, India 2001-2008

Masters in business Administration(General Management,includes one tourism subject )/MIT(Masters in Information Technology),James cook University,Australia 2009-2013

REFERENCES

Furnished upon request

Contact this candidate