Manager Management
Resume:
CARLO P. ALPAÑO
JUAN CARLOS GERARDO P. ALPAÑO
ph.linkedin.com/in/carloalpano
BLK 1 LOT 41 SUMMERBREEZE DRIVE,
SUMMERBREEZE COUNTY, BIÑAN, LAGUNA
*****.******@*******.***
Established track record with 19 years of experience in the field of Information Technology. Developed skills in designing infrastructure and implementing technology with a global mindset. 10 years of leadership experience in Infrastructure and Operations. A proven ability to translate business needs into technology requirements that support the business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, and implementation from an ITIL perspective. EDUCATION
Computer Science, Bachelor of Science
AMA COMPUTER COLLEGE, MAKATI, PHILIPPINES
EXPERIENCE
Service Delivery Manager - Operations at IBM Philippines November 2015 – Present
Single Point of Contact from an overall account perspective
Review of productivity measurements
Oversee of business controls
Achievement of committed SLAs
Support and propose end to end process improvement and initiatives Manager, Global Infrastructure and Operations at S.C. Johnson July 2013 – June 2015
Manages a global team with resources across the Philippines and the U.S.
Contributes to strategic planning and direction of the infrastructure and the End-user platform
Ensures adherence of key operational processes based on the principles of ITIL Highlights: Contributed to the maturity of the services and operations model by introducing new processes around the care and feeding of the technologies the team manages. Took over the Citrix XenApp migration project during the first month onboard to mitigate issues with resources and planning which hampered the completion of the project on time. Senior Manager, Head of Global Workplace Team at Macquarie Group Limited December 2012 – June 2013
Act as head of Global Workplace Operations which consists of four different End-user and Collaboration Teams which took care of End-User technologies such as Citrix, Collaboration Tools like Microsoft Exchange and SharePoint and the Software Development Operations Teams.
Works with the Global Workplace Operations Team Leads and Workplace Engineers to develop process improvements that would be a key to delivering services with stakeholders.
Reports to Senior Management in analyzing the teams and individual metrics.
Identify client needs and streamlines business solutions. Senior Manager, Wintel Operations/Wintel Provisioning Team at Macquarie Group Limited
February 2009 – December 2012
Managed team of 23 to support Macquarie's global technology infrastructure
Support and development of existing business systems
Delivery and deployment of new systems, technologies and services Highlights: Was able to transform the Global Wintel team into a cohesive unit that is able to provide consistent and credible service. Co-authored the Wintel Centre of Excellence which helped identify gaps in the process and culture of Wintel to shorten the turn-around time in delivering the expected service. The introduction of a new ticket management process along with the reintroduction of the Operations Level of Agreement had reduced the ticket queue length from a high of 1,000 in the start of 2012 to a record low of less than a hundred consistently.
Twice promoted from 2009 to present from Senior Analyst to Manager to Senior Manager by consistently going above and beyond.
Senior System Specialist/Team Lead Office Automation at Globe Telecom October 2006 – February 2009
Team Lead for office Automation group under the Networks Services and Management Division.
Managing Globe Telecom’s domain, Messaging and infrastructure.
Design Architect for the roll-out of Globe’s projects. Highlights: Single-handedly migrated the company’s domain infrastructure from Windows 2000 to Windows 2003 native along with Microsoft Exchange from version 2000 to 2003 seamlessly. LAN Administrator at Phil-Data Business Systems Inc. January 2001 – September 2006
Onsite Windows Server Infrastructure Admin Support for UNOCAL/Chevron SPECIALIZATIONS
Technical:
Infrastructure:
Active Directory and Site Services
Windows Server Platform and Infrastructure
Systems Management:
Microsoft Systems Management Server
2.0/2003
System Center Configuration Manager 2007
Collaboration:
MS Exchange 2000 and 2003
SharePoint Server 2003/2007
Office Communication Server 2007
Blackberry Enterprise Server 5
Virtualization:
VSphere 4.1
VMWare ESX 3.5 and ESXi 4.1
Citrix Metaframe Presentation Server 4.0
Citrix PS4/XenApp4/XenApp5/XenApp6.5
Monitoring:
Internet Security Acceleration Server 2004
Microsoft Operations Manager 2005
Systems Center Operations Manager 2007 R2
Storage:
VERITAS Cluster 5.1
EMC Replication Manager
EMC CLARiiON Host Integration & Management
EMC Networker Enterprise Data Protection
Non-Technical:
Leadership and People Management
Service Delivery
Problem Management
Incident Management
Change Management
Risk Management
TRAININGS, CERTIFICATIONS and AWARDS
TRAININGS
Course 2153 Implementing and Administering Microsoft Windows 200 Network Infrastructure. (Database Wizards, Inc. August 11 – 15, 2003)
Course 1572 Microsoft Exchange 2000 Implementation and Administration
(Database Wizards, Inc. Nov.10 – 14, 2003)
Course 2824 Implementing Microsoft Internet Security and Acceleration Server 2004
(Database Wizards, Inc. Oct 15 -19, 2011)
EMC CLARiiON Host Integration & Management (Singapore, July 2008)
Windows 2003 Defense in Depth (Microsoft Philippines, Sept 2008)
Windows Server 2003: Clustering Essentials (Microsoft Philippines, Sept 23 – 25, 2011)
IT Infrastructure Library (ITIL) Foundation v3
(ASCOTT, Makati, July 2009)
Kepner and Fourie MIS Problem Solving Training (Sydney Australia, Dec. 2009)
General OS Troubleshooting (Microsoft Philippines, May 23 -27, 2011)
Manila Beyond Cross Cultural Borders - Working with India (Macquarie Philippines 12/12/2011)
Manila Beyond Cross Cultural Borders - working with Australia (Macquarie Philippines 20/10/2011)
Managing People and Teams (Manila Peninsula July 25 – 26, 2011)
Interviewing for Selection (Macquarie Philippines July 5 -6, 2011)
Personal Productivity Basics (Macquarie Philippines February 25, 2011)
Psychometric Interpretation (Macquarie Philippines February 25, 2011)
Leading Changes: Critical Success Factors (Ateneo de Manila Graduate School of Business, May 2012)
Breakthrough Essentials (SC Johnson Philippines, February 2 -3, 2015) CERTIFICATIONS
Microsoft Certified professional for Installing, Configuring, and Administering Microsoft® Windows® 2000 Server (Exam 70-215)
Microsoft Certified professional for Installing, Configuring, and Administering Microsoft® Exchange 2003 Server (Exam 70-284)
ITIL v3 Foundation Certified (July 22 2009)
AWARDS
Globe Excellence Awards 2008 for Outstanding Project Team (April 2008)
Macquarie ITG Awardee (June 2009)
CHARACTER REFERENCE
Duncan Mackenzie
Director, Customer Service Australia and New Zealand at EMC Richard Nicholls
Division Director, Service Operations at Macquarie Group Albert Sauz
Professional Field Engineer at Microsoft New Zealand Stanley Lopez
Professional Field Engineer at Microsoft Singapore Rajiv Mehta
Professional Field Engineer at Microsoft Malaysia
Roderick Escolar
Technical Account Manager at Microsoft Philippines Danni Fernandez
Manager, Office Automation, Globe Telecom
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