Customer Service Manager

ZEENAT MERCHANT (R.Ph)

*** ***** **,**** ***** Email- ********@*****.***

Mississauga, ON- L4Z 4K1 Cell: 647-***-****

CAREER OBJECTIVE:

To continue to grow both personally and professionally in pharmaceutical field and to utilize my skills and knowledge to the benefit of my employer and myself.

EDUCATION:

Registered as a Pharmacist in Ontario

Registered as a Pharmacist in British Columbia

WORK EXPERIENCE:

Working as a Pharmacy Manager at REXALL PHARMA PLUS, Ellmark, Scarborough from August 23, 2013 till date

Worked as a Pharmacy Manager at REXALL PHARMA PLUS, Cliffside, Scarborough from July 26, 2012 till August 23,2012

Worked as a full time Staff Pharmacist at REXALL PHARMA PLUS, Lindsay Downtown

From October 10, 2011 till July 26, 2012

Worked as a full time Staff Pharmacist at REXALL PHARMA PLUS, Belleville,Ontario

From May 2, 2011 till October 10, 2011

Worked as a full time Staff Pharmacist at REXALL PHARMA PLUS, Trenton, Ontario

From Feb 4, 2011 till April 2011 (methadone dispensing pharmacy)

Worked as a full time Intern at SHOPPER’S DRUG MART, Surrey, British Columbia

From June 7,2010 till September 1, 2010

Sales Associate in Gateways Newstand, Downtown, Toronto

From November 2006 till May 31,2010

Worked as a volunteer at Zeller’s Pharmacy, Square One

From August 2008 till November 2008.

SKILLS:

Fluent in English and Hindi

Workable knowledge of French

Exemplary verbal and written communication skills

A high degree of accuracy and attention to detail

Superior interpersonal skills, with a commitment to provide exceptional customer service

Highly organized, takes initiative, and has excellent problem solving

Computer Literacy:-MS-Office, Word, Excel, PowerPoint.

STRENGHTS:

Excellent verbal communication skills

Self-motivated, hard working, flexible

Comfortable working alone or as part of a team.

Dedicated and quick learner

ASSOCIATION:

Registered in Ontario College of Pharmacists (OCP).

Registered in BC Pharmacist Association

EXTRAS:

Projects: Presented a project on” Microspheres as a Drug Delivery System for Vaccines”

Led a rally to promote awareness of drug use

Took part in walks to educate the general population about the misuse of Antibiotics

Organized a charity Funfair to raise money for Tsunami victims

REFERENCE: Available upon request

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