Customer Service Information Technology
Resume:
Samuel E. Adkins Network Administration
Mickleton, NJ 08056
E-Mail *************@*******.***
I am an experienced Network Administrator looking for a place to utilize my diverse skill set, and to assist Freedom Mortgage in achieving their goals. I have experience working in large and small organizations administrating networks and possess the ability to multitask in very high paced environments. I am a fast learner with the ability to prioritize tasks to provide the utmost customer services. I believe my skills and knowledge of technology and customer service will prove to be of value to Freedom Mortgage.
Certifications: CompTIA A+ Network +, Cisco CCENT CCNA, Microsoft MCP MCSA, MCSE In Progress
Skills: MS Windows Server 2008, 2003, 2000, installation and configuration, Active Directory configuration and administration, Group Policy management, DNS, and DHCP setup. Installation and configuration of Windows 7, Vista, and XP. Router, Switch, and Firewall setup and configuration. Working knowledge of RIP, OSPF, and EIGRP. Good working knowledge of TCP/IP, LAN, and WAN technologies, as well as network design and troubleshooting. Experience with Unix and Linux, experience with VB Scripting. I also have a working knowledge of vSphere, vCenter Server and ESXi virtualization along with HyperV and Virtual Box.
Education: Peirce College Philadelphia, PA
Bachelor of Science June, 2005
Major: Information Technology
The Art Institute of Philadelphia Philadelphia, PA
Associate Degree in Specialized Technology September, 1998
Major: Video Production
Employment: ITT Technical Institute Marlton, NJ
Chair, School of Information Technology September, 2013-Present
Serve as subject matter expert in the field of Information Technology, collaborate with curriculum and academic affairs personal to implement new program curricula. Supervise the Instructors within my school of study including the hiring and training and professional development. The School Chair is responsible for coaching, observing and advising instructors on instructional methods. I may teach any course in the curriculum as needed including PC Repair, Microsoft desktop OS, Server OS, Networking, Security, and Network Engineering.
Anthem Institute Cherry Hill, NJ
Instructor Computer Networking and Security May, 2010-September, 2013
Maintain teaching assignments for each module. Instruct the assigned course(s) in accordance with the approved curriculum. Ensure that the quality and quantity of instruction provided in the classroom is consistent with the stated objectives of the school and industry. Maintain a daily record of student attendance and grades in accordance with school policy. Ensure that the classroom and school’s atmosphere is conductive to maximum learning and retention of students. Teach Microsoft Server 2008, Windows XP Vista and Windows 7, Cisco Switching and Routing, Cisco Security, CompTIA Security+, Network+, and A+ Hardware and Software.
CompuCom Woodbury, NJ
Depot Technician June, 2009-March, 2010
Install and repair computers, printers and other PC products. Setup Microsoft Servers for user
and applications. Troubleshoot DHCP, WINS and DNS problems on a network. Install scanners and wireless networks. Setup basic networks utilizing CAT 5 cables, punch tools and other troubleshooting devices
NBC 10 (WCAU-TV) Bala Cynwyd, PA
Technician July, 2003-June, 2009
Install and upgrade computers and operating systems on site, utilizing remote installation, and disk imaging. Support and troubleshoot laptop and desktop computers, and user issues for Mac and PC. Troubleshoot network and wireless issues. Install and update software applications including OS updates editing software and Anti Virus applications. Setup user accounts, and install and maintain printers. Setup and operate ENG truck.
Tribune Broadcasting WPHL-TV Philadelphia, PA
Photographer/Editor/Microwave Technician February, 2000 – July, 2003
Shot breaking news stories as well as shot and edited packages for inclusion in live reporter
segments. Functioned as photojournalist in the field. Responsible, at times for gathering
information and obtaining on-camera interviews as required. Operate ENG and Satellite trucks
for live remote segments. Maintained assigned news vehicle and assigned equipment
References: Available upon request
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