Customer Service Data

Raynaldo Gorgod

*** ******** ****** ****. ****** Makati City CP#: 093******** *********@*****.***

Summary

Data Encoder adept at developing and maintaining database. Certified in 10-keys and highly skilled at creating effective organizational and filing system. Able to handle confidential information and identify areas for system improvement with ease.

Highlights

10 – key

Spreadsheets

Invoice processing

Filing and Data archiving

Advance MS Excel

Understanding grammar

Resourceful

Computer-savvy

Self-directed

Experience

Data Encoder 08/28/2016 – 04/08/2016

Temps and Staffers Inc. Quezon Avenue, Quezon City

(Phoenix Publishing House Inc.)

Encoding order processing books using Perks (Company Software) and Microsoft Navigation.

Encoding examination copy books using Perks(Company Software) and Microsoft Navigation.

Daily monitoring stocks on database.

Develop and create a more effective filing system to accurate paperwork processing.

Update departmental standard operating procedures and database for accurately reflect the current practices.

Data Encoder 03/21/2013 – 05/19/2016

Orglink Inc. Mercedes Ave, Pasig City

(Lane Archive Technology)

Daily/weekly/monthly data reporting using Microsoft Outlook

Implementing document scanning process and procedure covering.

Selection and document preparation.

Document Scanning

Indexing/Encoding

Quality Assurance

Refiling

Education

Bachelor of Arts in Customer Service Management 2010 - 2012

University of Makati West RemboAve. Makati City

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