Customer Service Microsoft Office

JIMMY HARRISON RUCKER

***** ********* **** #****, *******, Texas 77095

Mobile:832-***-****, Home:832-***-****

***************@***.***

EDUCATION

Holmes Community College

May 2009, Associate’s Degree Business Administration

The Dean’s List – Two Semesters

Vice President of The M.O.S.A.I.C. Organization

College President’s Leadership Institute

Student Mentor and Tutor

EXPERIENCE

Warehouse/Processing Associate DXP- Hose Division

December 2014

Supervises material flow, storage and global order fulfillment. Maintains accurate stock records and schedules. Select products for specific routes according to pick sheets. Unloads, picks, stages and loads products for shipping. Conducts monthly, quarterly and yearly inventories of warehouse stock. Reports inventory balances, cycle counts, as well as shipping and receiving inventory. Oversee warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Verifies and records the count and condition of inventory received. Bands, wraps, package and cleans equipment. Operates hand tools, drill presses, riveting machines and tap burners. Measures and marks dimensions and reference points accurately. Operates powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Shipping/Receiving Coordinator US Steel - OOH

October 2011 to December 2014 Houston, TX

Reviewed new customer orders and requests and manually entered data into a centralized database. Oversaw scheduling for the day-to-day shipping and receiving of material. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Acted as a liaison between logistics, carriers and customers. Produced bills of lading and updated shipment status information. Completed all necessary customs documents and other paperwork.

Public Safety Officer IPC International

October 2009 to October 2011 Houston, TX

Checked and secured building entrances. Monitored access control systems, including CCTV systems. Operated screening equipment, including X-ray machines and hand-wands. Immediately reported fires, accidents and other safety hazards. Patrolled buildings, facilities and perimeter areas to prevent damage to property. Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance. Communicated with supervisors regarding any issues that occurred while on duty. Enforced all building rules and regulations in government facilities. Acted as first responder for medical emergencies, included incoming calls and code red situations. Monitored loading dock and recorded all activity in a daily officer report. Greeted tenants and guests as they entered and left the property. Patrolled the premises regularly to ensure safety of employees and visitors. Conducted fire watch patrol and asset protection surveillance for occupied and unoccupied condominium units during construction phase. Called and coordinated with police, fire and EMT services.

Customer Service Specialist Office Depot

June 2009 to December 2009 Houston, TX

Processed an average of 50 transactions each day in a timely manner. Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style.

SKILLS

In every place I have worked there was always a team effort and those places were good in building my public relation skills.

I have a strong sense for production and what it takes to get it done.

With my experience in production I am able to understand processes and the employees and make decisions that will benefit the company.

I am proficient in Epicor 21, Oracle, Microsoft Office 2007 programs, Excel, PowerPoint, and Word. And possess 4000-5000 lbs forklift certification, and heavy forklift training.

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