Manager Account

Stephanie Riley

419-***-**** *****.**********@*****.***

Objective To utilize my communication and leadership skills in an organization with an emphasis on customer relationships in a competitive, success-driven work environment. Education

Argosy University March 2016

Master’s degree, Human Resource Management

Cleveland State University May 2011

Bachelor’s degree, Promotional Communication and Journalism Skills and Expertise

Account Management Customer Relations Recruiting

Client Retention Human Resources

Training

Computer Skills

Microsoft Office Suite, Microsoft Dynamics CRM, Salesforce CRM, Photoshop, CampusVue Work Experience

South University, Cleveland OH October 2014 – Present Assistant Director of Admissions

Accurately and completely explain educational programs, expected outcomes, student services, and financial consideration to student, parents, and educators

Manage inquiries to achieve prompt contact and performance activity weekly goals; utilize approved recruitment policies/formats; make prompt and effective contact with inquiries and redirect unqualified candidates based upon incompatible career goals

Participate in appropriate recruitment and enrollment activities including Open Houses, regional presentations, training sessions, orientation programs, career days

Maintain strict adherence to educational government compliance BrandMuscle, Cleveland OH February 2014 – October 2014 Associate Manager, Client Service

Expanded client relationships through proactive and innovative project management, driving internal contacts to ensure timely deliverables to the client

Assisted with all aspects of implementation of assigned projects for a variety of clients North American Roofing Services, Asheville NC August 2013- February 2014 Service Account Manager

Managed and coordinated all service needs for 7 corporate accounts

Developed and implemented standard operating proceeds for each account

Partnered with sales to identify new business opportunities

Point person for all client communication

H & M Staffing Services Inc., Asheville, NC May 2012- August 2013 Recruiter / Account Manager

Developed relationships and maintained a high level of customer satisfaction by understanding the customer’s needs and provided strategic recruiting, leadership, and staffing support to various companies in the Asheville area

Developed and increased client base by selling and marketing candidates to existing and prospective clients

Managed and supervised 71 off-site employees across 32 accounts

Responsible for developing and executing candidate generation strategies and building a pipeline of qualified candidates

Negotiated compensation and benefit packages with prospective employees

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