Customer Service Management

Tam Nguyen

Houston, TX ***** 713-***-**** ******.***.**@*****.***

OBJECTIVE

Passionate and disciplined individual seeking Customer Service position. Bringing exceptional knowledge of conducting literature reviews, collecting, analyzing data, customer service, and management. EDUCATION

BACHELOR OF SCIENCE UNIVERSITY OF HOUSTON-DOWNTOWN

Major: Political Science

Awards: Institutional Review Board, Most Improved Student Worker CERTIFICATIONS EMERGENCY MANAGEMENT INSTITUTE

Major: Critical Infrastructure Security and Resilience, and Professional Development

Minor: Business Continuity

Related coursework:

Basic Workplace Security Awareness

Retail Security Awareness Understanding the Hidden Hazards

Level 1: Professional Continuity Practitioner

Active Shooter Awareness

Emergency Planning

EXPERIENCE:

SELF-EMPLOYED 01/01/2013 - PRESENT

Provide market research information, trends, and documentations.

Manage client’s social media network such as Facebook and Linkedin

Capture realistic images at different social and networking events.

Create documents for clients

WAREHOUSE / FORKLIFT OPERATOR QHUB LOGISTIC 12/01/2015 - PRESENT

Obtains copy of production schedule or shipping order and transports material or equipment to and from designated areas in the facility

Loading and unloading goods from vehicles such as trucks or aircraft

Moving goods packed on pallets or in crates around the storage facility

Stacking goods in the correct storage bays, following inventory control instructions

Performing daily equipment checks such as recharging the truck’s battery and lubricating equipment

Communicate with receivers, vendors, buyers, inventory clerks and truck drivers to resolve issues.

Respond to customer inquiries and incoming calls, provide professional, customer-facing interaction by phone, email, or in person.

INTERNSHIP:

EVENT DIRECTOR AMBER TOWNSEND PRESENTS 10/01/2015 – 03/01/2016 Page 2

Book venues and negotiate fees

Prepare invitations, contracts, letters, flyers, and many others

Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, employee appreciation events and virtual events.

MARKETING ASSISTANT HOUSTON INTERNATIONAL FESTIVAL 08/01/2013 – 04/01/2014

Create and implement social media campaign using Facebook, Twitter, LinkedIn, Youtube, Flickr, etc.

Create and implement a local community outreach campaign

Help plan and execute community outreach and promotional activities

Assist in maintaining the Festival’s website: upload photos, content, schedule, ticketing info, etc

Assist in student and community volunteer recruitment and training efforts

Assist in creating promotional materials such as flyers, handbills, banners, etc. Duties may include writing copy, selecting images, designing layout, etc.

Assist in the production of the Festival Program. Duties may include writing and editing copy, soliciting and resizing images, etc.

Help produce, manage, and archive promotional and marketing efforts for all Festival events

(reservations,

specs, deadlines, copywriting, archiving, etc. for print, radio, TV)

Help maintain database records and assist in the cultivation and stewardship of university, community, media, and in-kind partners

Assist in collecting box office data and producing ticket sales and attendance reports SKILLS AND ABILITIES

SOFTWARE KNOWLEDGE:

Microsoft Office – Word, Excel, PowerPoint, Outlook and Publisher

Oracle E-Business Suite Software

Electronic Vendor Management Inventory Software

MANAGEMENT:

Manage a team of 5 or more teammates on different projects.

Maintain social media sites with up to date information related to the organization

Manage vocational training such as HVAC, CDL, basic computer training, and ESL for a nonprofit organization.

RESEARCH:

Provide latest technology news and trends to clients.

Provide clients’ information on Obamacare, CHIPS, and others.

Provide emergency research articles related to natural disaster to emergency planner. TRAININGS

Train 10 clients per week on basic computer usage, write resume and cover letter, finding resources on the Internet.

Lead an active shooter tabletop training at Harris County Office of Homeland Security and Emergency Management.

Participate as a victim in a live Active Shooter Training at the University of Houston-Downtown.

Contact this candidate