Customer Service Care
Resume:
Earl D Wallace
Hazel Crest, IL. 60429
********@*****.***
Qualifications:
Education
Jackson State University Jackson, MS
Industrial Technology [Major]
Experience
5/2015 - present Customer Care Associate & Service Tech
• Flextronics -Chicago, IL
Responds to on site customer calls with the highest standard o professionalism and courtesy, addressing customer issues and assuring that quality standards are met on visit .Supports a growing number of wireless/data products, involving warranty replacement, troubleshooting or educating customer on device usage and care.
Extensive product knowledge and leadership skills coupled with creative ideas for product applications and a solid history of sales success. Proven ability to be an effective communicator with strong verbal and listening skills. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self motivator with positive high energy.
• U.S. Cellular -Bolingbrook, IL 12/2009 - 1/2012 Customer Care Associate
Responds to inbound customer calls with the highest standard of professionalism and courtesy, addressing customer issues and assuring that quality standards are met on every call .Supports a growing number of wireless/data products, and continuously demonstrates proficiency in product knowledge and call handling skills.
1/2012 - 1/2015 Quality Advocate SME
Floor support for new hires. Assisting with call flow and metric standards
FEDEX Freight-Summit, IL 11/2007 - 1/2012 Dock Associate
Loading & unloading cargo freight from truck trailers via forklift, pallet jack or by hand.
•AT&T-Oak Brook, IL 12/1999 - 1/2001Customer Care Associate
Responds to inbound customer calls with concerns on new service, billing or product inquiries
1/2001 - 8/ the willingness to accomplish challenges, goals set by AT&T along with other work related duties.
•AT&T-Oak Brook, IL 2006Marketing Support Specialist
Managed workflow for an office of 15-17 peers.
Negotiated and processed customer service order requests by accessing multiple mechanized systems such as: DS1, DS3, ISDN, SONET, ADTS, etc., in order to provide systems for customer business solutions
Coordinated the workload for peers daily. Responsible for reports logs, daily work functions and coaching via company guidelines.
By utilizing resources and prioritizing my work and daily functions. Complete tasks accurately the first time as they are presented.
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