Customer Service Assistant

Austin Leibold

**** *********** ***** *****, **** 44129

Phone: 440-***-****

E-mail: acusjv@r.postjobfree.com

Objectives

To obtain a rewarding career with a reputable company where my strong work ethic and expertise can be used to contribute towards the goals of the Company and which will also provide me with the opportunity for growth and advancement to a position in management.

Education

High School Diploma (June 6, 2005)

3.5 GPA

I also completed a year at Bowling Green State University where I finished the year with a 3.5 GPA as well.

Experience

Dock Worker/Mentor (August 2013-Present)

FedEx Freight (2977 Brecksville Rd, Richfield, OH 44286)

Load and unload trucks using forklift with fork extensions, drum dolly, and other attachments when needed.

Maintain a safe work environment by cleaning up loose debris

Place applicable HAZMAT placards in compliance with DOT regulations

Locate and identify freight to ensure accurate and timely delivery.

Vault Manage/Warehouse Operations (September 2007 – Present)

Infostore (1200 E. Granger Rd. Brooklyn Heights, OH 44131)

Order processing

Receive and manage inventory

Use of handheld scanners

Make deliveries

Customer Service

Forklift operations

Management Duties

Temporary Employee (July 2007 – September 2007)

Aerotek (4700 Rockside Rd. Independence, OH 44131)

Pull/ process orders and place boxes in inventory

Assistant Manager (October 2006 – May 2007)

City of Parma (5000 Forestwood Dr. Parma, OH 44129)

Managerial responsibilities

Customer Service

Telecommunications

Email Correspondence

Warehouse Assistant (June 2005 – July 2005)

Bernzweig Supply (2061 Gehring Ave. Cleveland, OH 44113)

Loaded trucks and assisted on deliveries

Rink Guard (October 2003 – May 2005)

City of Parma (5000 Forestwood Dr. Parma, OH 44129)

Oversaw the rink to ensure safety and cleanliness

Light janitorial duties

Customer service

Telecommunications

Skills

Strong work ethic/ self-starter

Experience assigning, delegating and directing the work of others

Able to lead, oversee/supervise the activities of others

Skilled at executing and carrying out company directives

Works well with others

Able to evaluate and train new hires

Excellent listening and reading skills, including proofreading

Ability to express ideas in easily understandable terms

Skilled at operating warehouse equipment

Ability to prioritize and learn quickly

Skilled at transporting and delivering

Manage/ Stock inventory

Organization

Type 65 WPM

Able to operate forklift

Knowledge in Microsoft Office

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