Customer Service Representative

FIONA BODNAR

*****.******@*****.*** 289-***-****

Career Objective

Accounting and Payroll position where I can use my expertise and dedication to be an asset to the success and growth of an organization.

Summary of Qualifications

Broad range of experience and consistently strives for excellence. Thrives in a fast pace environment, while bringing together multi-disciplined teams to exceed quality and customer satisfaction objectives.

Excellent time management and analytical skills with the ability to meet tight deadlines.

Strong knowledge of general accounting principles, and practice, payroll legislation / regulations and the Employment Standards Act, Health and Safety.

Built strong working relationships with employees to create a positive and collaborative work environment.

Effective leadership skills, with strong interpersonal and organizational skills.

Word Processing (5 years), Excel (1 year), Power Point (2 years), MS Office (4 years)

Experience

Canadian Tire and Dairy Queen October 1988 to July 2015

Office Manager

Supported the CFO and high level executives. Was privy to very confidential and sensitive information and always handled this in a professional manner.

Negotiated with various suppliers for both contact work and services, ensured they delivered better pricing but keeping the best quality and service which in turn brought in higher profits.

Increased volume of sales and customer count consecutively each year.

Experienced and executed 4 dealer change overs and 1 retirement.

Directed and lead a team in the Christmas contest out of 480 stores and delivered 1st prize.

Managed projects from conception to completion providing concise detailed reports and exceptional customer service along the way.

Progressively took over the hiring, supervising and mentoring more than 160 employees, resulting in many progressing to work independently while bring multi-disciplined teams together for optimum results.

Built strong interpersonal skills with a proven track record of cultivating productive relationships with colleagues, customers and industry partners.

Strong knowledge of Canadian taxation, benefits, deductions, garnishments and reporting.

Responsibilities

Payroll:

Responsible for all the entire payroll process; completed statistical employee earnings; including all government remittances (CPP, UI, TAXES, EHT, WSIB) with various rate groups, T4s and T4As and completed all summary reports.

Ensured garnishments and pension adjustments were in balance, compliance and all statutory requirements were met and administered to various agencies in accordance with payroll standards.

Administered incentive plans, tracked eligibility, manage accruals following corporate and financial guidelines and prepared release of bonus payments.

Calculated the salaried and hourly vacation pay, termination pay, taxable benefits and other payments in accordance with government legislation.

Responsible for processing multiple bi-weekly payroll cycles for over 160 employees.

Created and maintained standard work processes across all divisions for salaried and hourly payroll administration.

Analyzed and problem solved complex payroll and technical issues.

Accounting:

Accounts payable and receivables and inventory accuracy.

Responsible for all banking, deposits, reconciliation of all bank statements. Signing authority for all cheques.

Performed annual internal audits of store systems and procedures.

Liaised with vendors, consultants, governmental agencies and external contracts.

Co-ordinated and executed of all the internal and external audits.

Assisted in the preparation of annual wage costs, budgets and forecasts.

Scheduled accounting department workload performance evaluations and performance counselling.

Ensured the daily, weekly, monthly, sales were in balance with proper deductions.

Month end and year-end audit, GST and HST. Consulted with auditors and corporate internal auditors.

Human Resources:

Hired, reprimanded, terminated and handled difficult employee situations.

Negotiated labor relations contracts and ensured they were adhered to.

Increased health and safety through awareness and training.

Prepared new hire packages and coordinated their orientation and training. Administered vacation pay and benefits. Prepared and issued Record of Employment as required.

Completed statistical and employee earning information to various levels of governments as required to ensure all statutory requirements were met.

Administered garnishments and court orders.

Responded to Human Resource and payroll inquires on a timely basis.

Canada Safeway Ltd. Mac Donald Consolidated, Thunder Bay May 1976 to October 1988

Customer Service Representative and Cashier

Education

Law and Security

Confederation of College of Applied Arts and Technology – Thunder Bay, Ontario (1980-1982)

Certifications

Management Certified for WSIB, First Aid Certified, Skyjack Certified and Forklift Certified

References will be supplied upon request

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