James E. White

*** ***** ******

Louisburg, North Carolina 27549

Home: 919-***-****

Mobile: 919-***-****

acus9q@r.postjobfree.com

SUMMARY

Technical Writer/Editor

A hardworking and dedicated writer, with experience in all aspects (writing, illustrating, editing, formatting, and review) of technical documentation, operating procedures, system implementation procedures, and training materials. Additional capabilities as a technical writer in telecommunications, computer hardware, and software. Demonstrates a strong technical background, enhanced by excellent interpersonal and communication skills working with Subject Matter Experts in developing reference, training, and procedural documentation. Possesses desktop publishing experience in IBM PC and Apple Macintosh environments. Utilizes an extensive background, knowledge, and professional skill set to contribute to the long-term success of an organization.

COMPUTER SKILLS

Software: Visio, FrameMaker, Ventura Publisher, PageMaker, Microsoft Office, PowerPoint, Freehand, Adobe Illustrator, CorelDRAW, Publisher’s Paintbrush, MacFlow, Photoshop, Adobe Acrobat, InDesign + others. Working with many kinds of desktop publishing software enables rapid skill development in any additional required software packages.

Hardware: IBM PC and Apple Macintosh installation, configuration, and troubleshooting

EXPERIENCE

John Gault Staffing at BSH, New Bern, NC

Technical Writer, June 2014 – April 2016

Work with engineers and other subject matter experts to write, research, illustrate, review, archive, and coordinate the creation of BSH installation manuals, user manuals, and other related material. Track and update current literature. Organize and manage document Engineering Change Notices. Arrange for document translations and approve print vendor document proofs,

IT People Corp at Allscripts, Raleigh, NC

Technical Writer II- Senior. November 2013 – December 2013

Contract position working with subject matter experts to develop medical software installation and user documentation.

Addeco at Cisco Systems, Research Triangle Park, NC

Technical Writer. July 2012 – October 2012

Contract position working with remote and local subject matter experts to create training documentation describing how to use Quality Metrics software for Cisco Corporate Quality.

Accomplished on-time delivery of the training software in a fast-paced development cycle.

Training documentation was offered internally to all Cisco employees.

TimelyText at Sensus, Inc., Raleigh, North Carolina

Technical Writer, January 2012- April 2012

Contract position working with subject matter experts and software developers to create training documentation describing how to use Smart Grid Software products of Sensus, Inc.

Created documentation describing how to use the software to control the Smart Grid software products, allowing power companies to monitor and control the power network.

Used MS Office, FrameMaker, Snagit

TEKELEC, INC., Morrisville, North Carolina

Course Developer, 1998-2010

Supported the technical training department in all areas relating to training documentation, including writing, formatting, editing, graphics, and conducting reviews.

Authored the first Tekelec training course for the HP C-Class Blade hardware used as the platform for Tekelec products

Worked with engineers and other subject matter experts while developing training documentation.

Served as primary contact and support for instructors in the field.

Created training course descriptions and Engineering Change Notices (ECNs).

Archived training course files using Documentum and SharePoint document control software.

Used MS Office, FrameMaker, Adobe Acrobat, CorelDraw, Documentum

TEKELEC, INC., Morrisville, North Carolina

Technical Writer, 1993-1998

Authored user, hardware, and installation documentation for Tekelec’s EAGLE STP products.

Work included writing, layout, illustrations, and reviews.

Wrote procedures and process flow charts for configuration, installation, and maintenance.

Created Engineering Change Notices and Bills of Material relating to documentation.

Used MS Office, FrameMaker, Adobe Acrobat, CorelDraw, Documentum

NORTHERN TELECOM, INC., Morrisville, North Carolina, Senior Maintenance Documentation Specialist, 1993.

Authored and updated Northern Telecom maintenance operations documentation. This work included document conversion between PC and Macintosh platforms. Originally a contract position; became a regular full-time employee in this position.

Netlink, Inc., Raleigh, North Carolina, Technical Writer, 1990-1992.

Authored installation and reference documentation for data networking hardware. As a one-man shop, was responsible for all aspects of writing, layout, illustrations, editing, and review of the documentation.

MILITARY SERVICE

UNITED STATES AIR FORCE - SSgt E-5

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina - B.A., Psychology

PROFESSIONAL DEVELOPMENT

Society for Technical Communication

Simplify DITA Authoring with Constraints – web seminar

Friesen, Kaye and Associates

Professional Designer Certificate

Designing Instruction Workshop

Training Needs Analysis and Evaluation Workshop

Developing Technology-Based Training Workshop

Darryl L. Sink & Associates, Inc.

The Designing Instruction for Web-Based Training Workshop

Computer Horizons Corp.

Advanced TCP/IP Concepts & Practices

Information Mapping

Developing Procedures, Policies, & Documentation

Wake Technical Community College

Introduction to SS7 Networks

Telecommunications

Web Publishing Using HTML

Introduction to UNIX Operating System

Telex Computer Products

Systems Network Architecture (SNA)

Tekelec Inc.

Documentum: An Indepth Look

Basic LINUX

U.S. Air Force

Telecommunications Systems Control and Electronics

ASSOCIATIONS

Society for Technical Communication

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