Customer Service Sales
Resume:
Ana M. Moreno Aponte
**** ****** **, *******, ***** 770636 / 832-***-**** / ***********@*****.***
PROFESSIONAL PROFILE
A dedicated bilingual professional with 10 years combined experience in TV production / customer service professional / cashier / public relations in marketing. Polite, productive and efficient knowledge in troubleshooting resources. Now seeking to contribute my experience skills and expertise to a company.
Hardworking Excellent communication and listening skills Productive Adaptability Easy going person Consistent high performance Organized Administrative and organizational skills Polite and Responsible PROFESSIONAL EXPERIENCE
SORAYA S INCOME TAX, Houston, TX
Bilingual Office Assistant
January 2016 - April 2016
Fill applications for the HealthCare Marketplace
Calling prospects for registration.
Word processing
Fielding telephone calls, receiving and directing visitors Check and monitor market accounts for each client registered Organiozar and Archiving customer files
Faxing
Troubleshooting for each customer when required
TARGET, Houston, TX
Bilingual Sales floor and Cashier
November 2014 - December 2014
Greet customers and assist them in finding the merchandise. Create appealing visual displays of products to be sold. Upsell products to meet sales targets utilizing referral base and strong customer relationships Arrange products or merchandise to their respective areas Replenish stock and clean work area.
Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons.
Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system. Venezuelan of Television, Caracas, Venezuela
Bilingual Production Coordinator III
April 2000 - April 2010
Manage calendars for staff and activities
Organized Travel, preparation and accommodations for anchors, crew and production staff. Coordinate meetings and events arrangements, delivered communications between news director and production executives. Training and supervision of other support staff and supervision for relations with suppliers. Reporting and financial data for logistics.
Distributed schedules and edited, copied and distributed scripts. Efficiently worked the assignment desk with attention to detail and articulate communication. Assisted production executives as required, including running errands. Answered phones Union Bank, Caracas, Venezuela
Bilingual Service operator and Cashier
October 1999 - January 2000
Provide first point of contact for customers.
Handle transactions.
Answer client questions and resolve issues.
Process necessary paperwork.
Verify information ATM and debit card applications. Balance customer checkbooks.
ALL Systems C.A, Caracas, Venezuela
Bilingual Secretary
January 1995 – December 1996
Examine correspondence and reply as instructed
Receive telephone calls and direct as and where necessary Arrange conferences and meetings along with travel arrangements Maintain schedules and follow ups
Organize events both internally and externally
Maintain filing and inventory procedures
Direct visitors to the office to appropriate staff members and respond to public inquiries EDUCATION
Interactive College Of Technology
English as a Second Language (ESL)
Oct. 2014 – Jul. 2015
Simon Rodriguez University, Caracas, Venezuela
Marketing
2006 – 2007
University Institute of Technology Venezuela, Caracas Venezuela Publicist
1997 – 2000
TRAINING
Financial Clerk, Provincial bank
Basic Accounting, Accounting Center
TECHNOLOGICAL SKILLS
Popular computer software
Microsoft Office: Word, Power Point, Excel and Outlook Calendars Internet, Email, Social Media
Adobe Premier and Adobe Photoshop
LANGUAGES
Spanish - Native
English – ability
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