Customer Service Accounts Receivable
Resume:
Margaret R. Lyles
Indianapolis, IN 46241
Cell Phone: 317- 626-4482
Objective: I am looking for a position in a company that will utilize my skills in accounting and customer service while continuing to grow and gain other skills.
Summary of Qualifications:
Good Communication skills.
Knowledge of Microsoft Word/Excel.
Excellent office skills.
20 years of experience in customer service.
Work Experience:
1/09 to Present Celadon Trucking
Accounts receivable specialist
Responsible for collecting between $7-$18 million at a given time on approximately 300 accounts.
Reviewed rejected invoices for validity
Perform collection activities in order to meet current goals and metrics
Forward rejected invoices on to the appropriate parties for resolution
Verify payment status of outstanding invoices
Document interaction with customers
Review and recommend action slow/poor paying customers
Make collections calls
Resend invoices and statements as required
Review daily cash application report for discrepancies
Review unapplied cash report for discrepancies
Perform other special projects and duties as assigned
4/07 to 5/08 Putnam Truckload
Broker/Dispatcher
Responsible for locating loads to bring the drivers home from all over the Country.
Completed ordering of all office and dock supplies as well as providing support for the billing department.
Creating and rescheduling appointments
3/93 to 4/07 Oliver Trucking Corp
Receptionist/Accounts Receivable/Customer Service/Sales Coordinator
Receptionist for 1 & 1/2 years and promoted to Accounts Receivable.
Promoted to Customer Service department where duties included:
oGeneral customer service calls
oTracing shipments
oResolving discrepancies (overages, shortages, damages)
oReturn freight
oProof of deliveries
oService reports for special customers.
Promoted to Sales Coordinator which required
oImplementation of a consolidation program for two of the company’s largest accounts by sending detailed Excel worksheets via email to these companies.
oCoordination of all city pick-ups and also pick-ups from customers throughout the Unites States and consolidated these shipments into truck loads to bring to a specific location in Indiana wherein the customer received the freight at a specified date and time.
oThe job also entailed working with the operations department in securing freight from other customers and Brokers where Oliver could get their drivers back to their home base of operations.
oProvided pricing to customers as needed.
oExpanded my knowledge of trucking by helping out in other departments when they were shorthanded.
5/89 to 2/93 Pride Complete Vending Service
Receptionist/Typist
Responsible for 10-line phone system.
All sales correspondence.
Routing and dispatching of maintenance personnel by two-way radio.
Ordering of all office supplies.
General clerical work.
EDUCATION:
Complete courses through Corporate Solutions for:
Word 97-Level 1 & 2 and Excel 97 Part 1 and 2 in the year 2000
Brownsburg High School, graduated 1986.
Indiana Vocational Technical College, 1987.
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