Customer Service Sales Representative

Tequila Mims

Student

Cypress, TX *****

**********@*****.*** - 832-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Representative

JP Morgan Chase - Katy, TX - June 2015 to March 2016 Katy, TX

Most recent employer

June, 22, 2015 March, 5, 2016

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Sam's Club Katy, TX

Cashier

Responsibilities

• To perform various customer service responsibilities, such as meeting and greeting customers and answering questions about products and services. • • Duties also require workers to operate casher registers with a friendly, courteous, and motivated personality. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Contributes to team effort by accomplishing related results as needed

Almeda Dental

Scheduling/ Front Desk

(TEMP)

• Answering phones, scheduling & checking in patients

• Verify insurance including Medicaid & CHIP

• Knowledge of Open Dental, Ortho Edge

• Patient recall/ Collections

Cricket wireless Houston, TX

Sales Representative

Responsibilities

• Sales positions involve various retail and customer service functions. Promote and recommend prepaid phone plans, cellular phones, and other wireless plans and accessories. Other basic requirements for prospective Cricket Wireless include excellent communication skills and the abilities to work in a fast-paced environment and commit to a flexible work schedule. • Attracts potential customers by answering product and service questions; suggesting Information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Currently Employed?

No

What was the name of your supervisor?

Sally Beauty Supply Houston, TX

Customer Service Team Leader

Responsibilities

• Welcomes customers by greeting them; offering them assistance. • Directs customers by escorting them to racks and counters; suggesting items. • Advises customers by providing information on products. • Helps customer make selections by building customer confidence; offering suggestions and opinions. • Documents sale by creating or updating customer profile records. • Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. • Contributes to team effort by accomplishing related results as needed.

Currently Employed?

No

What w

ADDITIONAL INFORMATION

Skills

Microsoft Outlook

Microsoft Word

AdvantX, Zirmed

Medi-Soft

Windows Vista XP

Customer Service Representative Skills Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi- tasking

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