Customer Service Management
Resume:
SHANNON BOGGAN
*************@*****.***
https://www.linkedin.com/in/shannonleighboggan
DOCUMENT ADMINISTRATOR
Professional and organized Document Administrator with extensive experience managing, preparing, researching, and maintaining documentation while following project management, department and companywide procedures. Possess the ability to successfully coordinate with Project Management, Engineering, and Quality Departments resulting in a cohesive team that adheres to policies, contractual project requirements, and instructions while serving customers in a timely manner. Proven ability to monitor, execute, and perform assigned projects and duties by creating and generating document reports, and organizing and assembling pump installation manuals electronically. Expert in addressing miscellaneous issues with documentation, expediting documents from various disciplines and customers, and updating customer comments, feedback and specifications. Proficient in retrieving outstanding and approved documents, and uploading all statuses of documentation in the SAP system. Document Management Office Operations Staff Training Recordkeeping Organization Finances and Billing Accounts Receivable and Payable Supervising Inventory Management Confidential Document Creation Customer Service Project Management Human Resources Multiline Phones Typing 60 WPM
SAP Microsoft Office Suites: Word, Excel, PowerPoint, and Outlook Adobe Acrobat X Pro Nuance Cultural Sensitivity AED/CPR Certified Verbal and Written Communication NOTABLE ACHIEVEMENTS
• Authored a procedure to improve working conditions, increase efficiency, reduce time, and solve problems with work processes of document administrators.
• Proved an asset in contributing as a team player in executing assignments for coworkers in times of overflow, which enabled production to continue, no liquidated damages, and documentation retention to be charged on multimillion-dollar projects.
• Increased customer satisfaction by conducting surveys with customers at the end of service to enhance product and service, improve reliability, increase efficiency, and boost performance. PROFESSIONAL EXPERIENCE
SULZER PUMPS – Brookshire, Texas 2013 – 2016
Document Administrator
• Managed and organized receipt and transmittal of documentation per procedure via hard copy and electronic copy to internal and external customers in a timely manner.
• Processed customers’ returned documents with approvals and comments to affected departments.
• Prepared documentation reports and interfaced with internal and external customers to expedite outstanding documentation.
• Assembled and organized documentation for instruction, operation, and maintenance manuals.
• Monitored submittal requirements to ensure contractual compliance.
• Issued order instructions, as required for approved documentation.
• Ensured that materials and project documentation are archived properly.
• Assisted project managers with documentation reports for customers.
• Performed other miscellaneous assignments and research projects such as monthly customers’ surveys, event coordination, and assist with work overflow.
• Adhered to company and department policies, procedures, and standards.
• Supported, cooperated with, and participated in companywide EHS management system, including following all safety, health, and environmental policies and procedures.
• Supported and cooperated in companywide quality management efforts. SHANNON BOGGAN
Data Entry Administrator 2013
• Extracted data from job records program and entered into Excel spreadsheets.
• Demonstrated proficiency of Microsoft Outlook and Excel daily.
• Proved an asset in contributing to file conversion process. RUSH TRUCK CENTER – SEALY – Sealy, Texas 2007 – 2012 Office Administrator
• Oversaw office operations by answering multiline phones, ordering all office supplies, preparing packages for daily shipping, and designing and maintaining records storage system for all documents.
• Served customers pleasantly and efficiently in person and over the phone.
• Handled all aspects of billing, mailing, and creating purchase orders.
• Coordinated with the corporate offices daily.
• Completed accounts receivable and payable tasks, prepared deposits and reports, and reconciled daily monies.
• Managed office human resources duties and trained and supervised all new employees.
• Maintained and updated OSHA logs and company rosters and ensured compliancy of AED machines.
• Demonstrated proficiency of Microsoft Office Suite and DOS daily.
• Reorganized, logged, and labeled company files that hadn’t been organized since company’s opening in the early 1990s. Also organized for document pick-up and shredding at completion of project.
• Recognized for five years of excellent service to the company. FOOD TOWN – Deer Park, Texas 2006
Grocery Store Manager
• Supervised store employees by creating schedules, handling all disciplinary actions, and coaching employees, when necessary.
• Oversaw store financials and oversaw closing and opening of the store.
• Enforced safety rules.
• Successfully delegated tasks for an efficiently operating store.
• Resolved customer problems in a calm manner, increasing customer service and loyalty to the store. BELLVILLE ISD – Bellville, Texas 2002 – 2006
Paraprofessional and Bus Driver
• Drove morning and afternoon bus route for children from kindergarten age to 12th grade.
• In between bus routes, worked at the high school with special education students in the resource and life skills classroom.
• Assisted with basic tasks, tutored at appropriate levels of understanding, and aided in growth of kids with special needs.
• Showed care, compassion, and trustworthiness in working with children.
• Successfully managed two important jobs daily, proving ability to multitask and juggle projects. EDUCATION
30 hours Coursework Completed
Palo Alto Junior College – San Antonio, Texas
90 hours Coursework Completed
Southwest Texas State University – San Marcos, Texas
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