Customer Service Representative
Resume:
Shelia Hall
*************@*****.***
Philadelphia, PA 19140
Professional Profile
Customer Service Expert
Account Management
Strong Verbal & Communication Skills
Creative Problem Solving
Client Focused
Business Development
Effective Time Management Skills
Multi Tasker
Works Effectively With Others
Work History
Independence Blue Cross 3/2015 – Present
Philadelphia, PA
Member Services/Billing Specialist
Contacted Providers to confirm Pre-Authorization at member’s request
Resubmit claim’s for review according to provider tier partication
Explanation of benefits regarding member in/out patient hospital services any co-payment or deductibles that may apply.
Update member Primary Care Physician
Process payment for group account an individual accounts
Submit inquiry to reinstate group and individual
Interact with other department to assure effective workflow
Comcast 9/2002 – 8/2013
Philadelphia, PA
Customer Account Executive
Ensured the high level customer service with first call resolution
Consistently meet and exceeded established goal and performance metrics.
Successfully and accurately promoted Comcast products and services
Establish rapport and promote effective relationship with customer
Work in fast pace often high pressure environment with proven ability to maintain composure
Effetely provide complex technical support attentively solve problems
SBC Cingular Wireless 4/2000 – 9/2001
Wayne, PA
Customer Service Representative
Maintained excellent statistics with accessible rate of 99.8%
Handled large call volume.
Addressed customer inquirers regarding billing statement and service plans with courtesy and professionalism.
Made financial decisions to protect the company, adjusted account subsequently according to established procedures.
References
Theresa Presetor
Supervisor: Independence Blue Cross
Tamika Dukes
Supervisor: Comcast
John Consquror
Supervisor: Comcast
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