Office Administrator

Vanessa Krupinski

***** ***** **** ****** *****: 708-***-****

Palos Heights, IL 60463 Email: *******@*****.***

Administrative Manager

A top-performing administrative manager combines MBA and master’s degree in social work education to provide effective management skills. Strong expertise in office administration, leading strategic growth initiatives and improving operational efficiency through process improvement. Detail-oriented problem solver, effective at addressing and resolving diverse internal and customer issues. Highly accomplished in client interaction, responding quickly and diplomatically to client concerns to ensure superior service and satisfaction.

Areas of Expertise

Operational Efficiency

Process Improvement

Strategic Planning/Analysis

Client Relationship Management

Attention to Detail

Marketing Campaigns

Inventory Management

Personnel Management

Documentation Preparation

Budget Management

Field Office Operations

File Management

Education & Training

Master of Business Administration, Aurora University, Aurora, IL

Master of Social Work, Aurora University, Aurora, IL

Bachelor of Science in Sociology, University of Tampa, Tampa, FL

Management Experience

Supervised administrative staff in college admissions office, responsible for accuracy of clerical procedures and communication between staff and students. Handled incoming and outgoing mail (USPS, FedEx, UPS).

Prepared weekly admissions counselor activity reports for executive management.

Maintained student records for college admissions office, entering data and ensuring accuracy of information and reports.

Directed field office operations for multinational computer technology corporation, including front desk receptionist duties, data entry, and telephone call management.

Managed inventory, compiling and maintaining records of quantity, type, and value of office supplies stocked in facility, anticipating needs, and placing and ordering necessary supplies.

Maintained departmental budget, analyzing funding requirements and allocating funds appropriately.

Coordinated financial functions, processing vendor contracts, monthly budget reports, and invoices.

Created effective organizational and file systems, including quick and thorough indexing and storage, resulting in easy access to critical information.

Marketing Experience

Coordinated mail campaigns and recruitment events, organizing and managing catering for events.

Presented benefits of university to prospective students and their families during campus tours and information overview.

Facilitated conference activity and events, scheduling equipment and managing logistics.

Social Work Experience

Conducted interviews with prospective adoptive families, evaluating qualifications and making recommendations for adoption. Prepared court reports and represented San Diego County in court proceedings when necessary.

Managed caseload of 30 adults for Adult Conservatorship Program for San Diego County, monitoring progress to ensure proper care at mental health facilities, nursing homes, and hospitals, and maintaining contact with family.

Provided support and counseling for low-income families in Cook County, Illinois, assisting with referrals to federal and local programs. Coordinated Healthy Moms/Healthy Kids program for pregnant teens, women, and children under the age of five.

Work History

LOYOLA UNIVERSITY, Admissions Administrator, Chicago, IL

ORACLE CORPORATION, Facility Coordinator, San Diego, CA

SAN DIEGO COUNTY, Adoption Services Worker, San Diego, CA

SAN DIEGO COUNTY, Protective Services Worker, San Diego, CA

COOK COUNTY DEPARTMENT OF PUBLIC HEALTH, Social Worker, Bridgeview, IL

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