JOHN R. ALFORQUE III

Address: *A Dimasalang Street Hagonoy Taguig, Taguig City

Mobile Phone No. 092********, 091********

Email Address: acus0e@r.postjobfree.com, acus0e@r.postjobfree.com

WORK EXPERIENCES

IT Technician

Battleground Internet Café, Defense road Abu Dhabi, UAE February 5, 2013 – February 5, 2015

Duties and Responsibilities:

Troubleshoots and resolves hardware, software games and network-related problems.

Monitor the appearance of the computers and ensure they are clean, tidy, and well organized.

To welcome all new users and to assist them as needed.

Perform routine maintenance tasks, including installing basic software packages and setting common options.

Troubleshooting and repair of computer hardware and software related issues.

Installing of new Games and downloading updates and patches.

Setting up network connections and ensuring that all the computers are connected to the servers.

Updates and downloading of new Movies, TV-Series and Anime’s movies every day.

Desktop Support Engineer July 16, 2012 – January 28, 2013

IBM Daksh, Technohub UP Ayala, Quezon City

Duties and Responsibilities:

Performs 2nd Level hardware problem determination, troubleshooting, diagnostic and resolution of enrolled Desktop, Notebook and Desktop Printers;

Performs unit replacements as isolated and recommended by Help Desk and IT team;

Performs restoration, reinstallation or reconfiguration of SW, including device driver, and network connectivity necessary to fix an incident i.e. due to HDD hardware problem;

Applies software patches / fixes as required to fix the incident reported.

Performs parts replacement and spare parts for end user equipments;

Resolves the problem or escalates it to the respective internal or external technical support personnel/team by informing the Helpdesk depending on the severity of the reported problem/s;

Informs Authorized personnel of any void warranty due to end user misuse;

Performs computer virus cleaning and disinfections on infected systems, provided that these infections are isolated incidents;

Provides end-user copies of service activity reports as it applies

Assumes additional responsibilities as assigned.

IT Technician September 2009 – January 2012

EZONE Alkhattal Bldg. Hor Al Anz East, Deira Dubai, United Arab Emirates

Duties and Responsibilities:

Troubleshoots and resolves hardware, software games and network-related problems.

Monitor the appearance of the computers and ensure they are clean, tidy, and well organized.

Connect, set up and check PC’s and peripherals for normal operation.

To welcome all new users, and to assist them as needed - i.e. logging on, using new programmes, games, e-mailing, using cameras etc.

Perform routine maintenance tasks, including installing basic software packages and setting common options.

Troubleshooting and repair of computer hardware and software related issues.

Installing of new Games and downloading updates and patches.

Repair and maintenance of Desktop, Laptops and Server computers.

Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PC’s and servers.

Setting up network connections and ensuring that all the computers are connected to the servers.

Configure and install Windows operating system such as Windows XP, Windows Vista, Windows 7, Mac OS, Windows 2003 Server, and 2008 Server.

Assigns permission to access files and resources from the Servers.

Backup and restore important files like Movies, TV-Series, Games and Office files.

Perform maintenance of server PC's.

Technical Support Engineer August 2003 – August 2009

JETLINK CORPORATION 19 A.T. Reyes Street Brgy. Poblacion, Mandaluyong City, Philippines

Duties and Responsibilities:

Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users.

Troubleshooting and repair of computer hardware and software related issues.

Troubleshooting and repair of barcode printers such as Epson and Star.

Provides support for POS Machines such as Javelin, Epson, and Ultra touch, Posiflex.

Configure file and printer sharing and other related network setup.

Configure and install Windows operating system such as Windows 95/98/2000/XP.

Evaluate requirements for replacement and/or additional equipment.

Provides end user technical support thru phone and onsite.

Configure and install new Desktop, Notebook, and printer.

Resolves problem in network connection and configuration.

Updates OS patches, service pack, and antivirus.

Configure and Install router, hub, and switch.

Ensures network connectivity and operability of all the machines mentioned.

Responds to and troubleshoots emergencies including server and system, physical infrastructure issues and other equipment issues.

Provides workstation support and resolves problems related to hardware and software configure through troubleshooting and research.

Develops and implements configurations for new network equipment.

Software installation / troubleshooting.

End-user technical support on both hardware and software.

Resolves user problems using Remote Desktop.

Updates helpdesk system by logging daily activity.

TRAINNING AND SEMINAR

AUGUST 22 - 28, 2007 POSSIFLEX POS HARDWARE TECHNICAL TRAINNING

HERRITAGE MULTI OFFICE PRODUCTS INC.

#13 Linaw street, Quezon City Philippines

JULY 5 - 9, 2004 EPSON IR300/310 & JAVELIN LC POS HARDWARE

TECHNICAL TRAINNING

3400 Jetlink Bldg., San Roque St.

Sta. Ana 1009 Manila, Philippines

OCTOBER 26 - 27, 2004 ULTRA TOUCH 450/1200 POS HARDWARE TECHNICAL

TRAINNING

3400 Jetlink Bldg., San Roque St.

Sta. Ana 1009 Manila, Philippines

APRIL 10, 2003 CAREER ORIENTATION SEMINAR

STI – CROSSING

Shaw Blvd., Mandaluyong City, Philippines

ON THE JOB TRAINNING

Aug 2003 to September 2003 JETLINK CORPORATION

3400 Jetlink Bldg., San Roque St.

Sta. Ana 1009 Manila, Philippines

Duties and Responsibilities:

Design and constructing company website.

PC troubleshooting and software installation.

ACADEMIC QUALIFICATION

2001 - 2003 Diploma in E-Commerce Computer Programming

System Technology Institute

New Panaderos Street, Santa Ana Manila, Philippines

Undergraduate Bachelor of Science in Computer Science

Cebu Institute of Technology

Nacario Bacalso Avenue, Cebu City, Philippines

PERSONAL PROFILE

Date of Birth : October 2, 1977

Nationality : Filipino

Religion : Roman Catholic

Marital Status : Married

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