Customer Service Manager
Resume:
Lasandra Bentley
BLUE ISLAND IL 60406
************@*****.***
Lowes Home Improvement Store 2013- Present.
Home Health Aid Mar 2009 – Jun 2011
Provide healthcare in client’s residence.
Assist people in hospices and day programs.
Work under direct supervision of a nurse.
Keep records of services performed.
Record and note clients’ condition and progress.
Report changes to case manager.
Check patient’s pulse rate, temperature and respiration rate.
Perform prescribed exercise and other physical therapy.
Talbots, Chicago IL Nov 2007- Jan 2009
Sales Associate
Recognized sales accomplishments and customer service acknowledgement.
Visual merchandising, inventory, Sales.
Expanded customer retention through relationship focused management.
Phone orders .
Pendleton Woolen Mills, Chicago IL Aug 2001- Jan 2007
Senior Sales Associate
Assisted Store Management in achieving profit increase for million-dollar+ family owned retail clothing business
Recognized sales accomplishments and customer service acknowledgements
Visual merchandising, inventory and purchasing, shipping and receiving
Hit or Miss, Chicago IL Feb 1998- Jan 2001
Co-Manager
Supported Store Manager in million-dollar+ clothing sales business
Expanded customer retention through relationship focused management
Recruited, trained and developed personnel for advancement
Blockbuster Video, Chicago IL Nov 1996-Jan 1998
Assistant Manager
Assisted Store Manager with daily administrative duties and financial reconciliation
Provided excellence in customer service
Implemented loss prevention controls and achieved shrinkage goals
Education
Northeastern University 1988-1990
Typing
Word Processing
Communications
University of Phoenix 2010-2012
Health Care Administration
Degree received 2012
Bachelor's Degree in Science with contraction in Human Resources 2016
References Available Upon Request
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