Unica Admin Lead

Rajnish Kumar

Email:**********@*****.***, Phone: 1-647-***-****

Post-graduation in computer science with above 13 years of IT Experience. 11 years in BFS domain. Currently, aspiring to play key role in the Project delivery-support and leverage technical, domain level and management experience to the benefit of organization.

Experience & capabilities:

13 years of wide experience in Software development in various domains (Requirements gathering, Design, Construction, Testing and Implementation).

Extensive Experience working with various operating systems like, Linux, Unix, Windows 2003 until Windows 2012 R2.

Experience working with different types of RDBMS tools like, Oracle, Microsoft SQL Servers, Sybase and DB2 on Mainframe and very good command on SQL.

Extensive experience with deploying and managing IIS and ASP.NET applications on windows environment.

Experience on supporting middle office and back office applications.

Vast experience in developing BPM projects using Lombardi Teamworks (IBM BPM).

Extensive experience in supporting and managing with Unica Campaign Management and Unica Detect Applications along with upgrading the applications.

Supported SAS Campaign Management application.

Vast experience in developing projects involving Web applications using ASP.NET with Onsite – Offshore model

Strong Development, Maintenance and Support background with extensive client interaction.

Experience onboarding production servers to be accessed through Firecall ID’s (HiPam).

Experience setting up of application monitoring and server monitoring through Dynatrace.

Experience working with different types of enterprise schedulers for jobs scheduling (Like autosys, ZEKE)

Experience setting up of infrastructures for application deployment in non-production and production environments.

Vast experience supporting QA/UAT testing cycles and production releases.

Great ability to inspire team mates and drive initiatives

Good presentation and communication skills

Proven team management & execution capabilities.

Proven situation management and problem resolution skills.

Key Achievements:

Have delivered projects on Time and within budget with strict timelines.

Experience working on all the phases of Software development lifecycle including support and maintenance phase and retiring of application.

Experience working on various platforms/OS

Experience working with variety of software development tools/utilities.

Experience working in different LOB’s in Banking domain including Wealth management, Wholesale Banking, Channel-Sales and Marketing.

Managed Development projects as a Project Leader with ASP.NET and BPM (IBM Lombardi Edition) as technology platform.

Managed Support projects as a Support Lead, involving applications developed in ASP.NET and SQL Server 2005/2008 as technology platform.

Experience with a quite a number of Vendor Applications like, Advantage Fee(Fiserv), Unica Affinium Campaign (IBM), Unica Affinium Detect (IBM), SAS Campaign Managemnet (SAS), Dynatrace(APM).

Hands on experience with Upgrading Affinium Detect and Affinium Campaign application (Websphere) on Windows 2003 Server and Unix (AIX) servers respectively.

Hands on experience in development and supporting applications on windows and unix platforms.

Worked on project proposals for Hosted Fidessa

Worked on development of Privacy FactAct and Privacy Audit projects using Microsoft Technologies.

Worked on quite a number of ASP.NET applications as a developer and project lead.

Developed a Desktop application in Real basic on Macintosh 9.2. This application is used for drawing and managing print plans before printing of News paper.

Experience/Exposure to various popular operating systems and development technologies available in market.

Supported older server version of Salesforce CRM tool.

Trainings Attended:

Dynatrace, ASP.NET, Lombardi Teamworks 7.2, Informatica, Autosys, Unix, Unica Campaign Management (IBM), Advantage Fee (Fiserv), Autosys.

Key Projects:

Royal Bank of Canada(RBC) – Sr. Technical Systems Analyst (May 2012 –Till Date)

(working through TCS)

Application Support and Maintenance. This is an application support project for Canadian Wealth Management (CWMT) LOB of RBC.

As a Sr. Technical Systems Analyst, Application Support I am responsible for coordinating the Support work between offshore team and to troubleshoot any issues that were faced by business users, and supporting a set of wealth management applications. Application server administration and setting up of HiPam on application servers to have access control. Setup and configuration of Dynatrace for application performance monitoring and troubleshooting.

SecureAPI (SAPI) is an application to provide access management for a set of applications which consume services provided by SecureAPI. This provides a way of centralized access administration. This application has been developed using .NET and Sybase as database.

Journal Entry Front End (JEFE) is an application that provides the Investment Advisors, their assistants at branches with a means to enter journals. This application has been developed using C++ and Java with SQL Server 2005 as database.

Global Securities Aggregation System (GSAS) This is a project to ensure that the aggregated reporting requirements enforced by various regulators are adhered to.

This application has been developed using Visual Studio 2008 with SQL Server 2005 as database. ETL process is built using IBM Datastage 8.5.

Trading Dashboard. This is a project to develop a dashboard to monitor the health of trading applications and produce various reports for Wealth Management group. These applications involved web based as well as windows service components. The GUI was developed using Dundas Dashboard.

As an Application Development Lead, I am responsible for coordinating the development work between offshore team and to troubleshoot any issues that were faced by the offshore team during the development.

Canadian Imperial Bank of Commerce (CIBC) – Project Leader (Aug 2010 –Apr 2012)

(working through TCS)

DOTNET Migration for Wealth Management Applications

This project is to migrate a set of 4 applications from DOTNET 1.1 to DOTNET 3.5 version. The project also involved creating new reports in SSRS.

As an Application Development Lead, I am responsible for coordinating the development work between offshore team and to troubleshoot any issues that were faced by the offshore team during the development.

Client Onboarding System for Wholesale Banking clients.

This application was developed from scratch to onboard new customer in Wholesale Banking. This project was developed in Lombardi Teamworks 7.2 which is a Business Process management tool.

This application has helped to improve the client on-boarding process and to bring transparency and remove the process bottlenecks.

As an Application Lead, I was responsible for coordinating the development work between offshore team and to troubleshoot any issues that were faced by the offshore team during the development.

PNC Financial Services (PNC) – Project Leader (Sept 2009 –Jul 2010)

(working through TCS)

Money Market Outsourcing.

Money Manager Outsourcing (MMO) application for Investment Banking Subsidiary of LUB. MMO is developed in Lombardi Teamworks. MMO Application is used to manage various securities, Shares, Bonds and assets to meet specified investment goals for the benefit of investor.

This application has been developed in Lombardi Teamworks 6.2.2 with Oracle as dababase..

As an Application Lead, I was responsible for development, coordinating the development work between offshore team and to troubleshoot any issues that were faced by the offshore team during the development.

National City Corporation (NCC) (now part of PNC Bank) – Project Leader (Dec 2005 –Aug 2009)

(working through TCS)

Relationship Management Infrastructure. This applications consists of two different suit of products, namely, Unica Affinium Detect and Unica Affinium Campaign. Campaign help to plan, design, execute, measure and analyze multi-wave, cross-channel and personalized marketing campaigns. Campaign is installed on AIX 5.3, Application deployed on Websphere.

Detect helps in building effective, event-based marketing programs, boosting cross-sell and retention rates and improving on-boarding programs. This is installed on windows 2003 server, Web application deployed on IIS 6.

As an Application Support Lead, I was responsible for support and maintenance of this application, which included, handling user tickets, upgrading the application with the new releases from vendor, facilitating data load processes, Server Maintenance, SME for this application.

Link II

Link II is used to define the Retail Marketing Campaign Specification and track responses for those campaigns. This application is build using ASP.NET, Javascript, XML, C#, Oracle.

As an Application Support Team Member, I was responsible for support and maintenance of this application, which included, handling user tickets, upgrading the application, facilitating data load processes, Server Maintenance, SME for this application.

Privacy

Privacy application is used to collect and manage user privacy elections for various communication channels. This application is build using ASP, ASP.NET, Javascript, XML, C#, SQL SERVER 2005. This application has undergone changes based on changes made regulatory policies that are in effect in different states, in United States.

As an Application Support Lead, I was responsible for support and maintenance of this application, which included, handling user tickets, upgrading the application, facilitating data load processes, Server Maintenance, SME for this application.

Tracmart

Tracmart application is used to generate reports of user transactions for executive users. This application is written is Base SAS running on AIX 5.3.

As an Application Support Team Member, I was responsible for support and maintenance of this application, which included, handling user tickets, renewing SAS Licenses, and facilitating batch processes that generates SAS datasets, Server Maintenance.

Marketing Performance Analytics and Reporting

Marketing Performance Analytics and Reporting (MPAR) application is a reporting application, used to generate reports on various measures, showing usefulness of different marketing campaigns. This application is developed using Microsoft Reporting Services and Informatica to load data on daily basis.

As an Application Support Lead, I was responsible for support and maintenance of this application, which included, handling user tickets, facilitating batch processes and Release management.

Hutchinson Technology Inc (HTI) – Developer (Apr 2005 –Jul 2005)

(working through TCS)

VTool GUI VTool is a GUI based Image processing application, used to provide a GUI to Hutchinson’s proprietary image processing tool and to automate a user defined sequence of steps carried out over a series of input images. This was a winform application written in C#.

As a developer, I was responsible for requirement clarification, designing, developing, and testing of this application.

Riteaid Corporation – Developer (Apr 2004 –Dec 2004)

(working through TCS)

Business Planner and Forecasting tool Business Planner is a planning and Forecasting tool, been developed with an idea to help manage business activity better. It’s a web based application which gives analysis, projection and generates high level sales reports. This application was developed in ASP.NET, C#, Sql Server 2000 as database.

As an Application Developer, I was responsible for requirement gathering and developing a Rapid Prototype of the application and converting the prototype into Web application.

Ashley Furniture Industries Inc – Developer (Apr 2004 –Dec 2004)

(working through TCS)

Website for Ashley Furniture This website is used for displaying and providing information on various range of products of the company, creating shopping carts and facilitating online purchases of products. This application was developed in ASP.NET, C#, Sql Server 2000 as database.

As an Application Developer, I was responsible for developing various modules of this website and unit testing.

Sansui Software Pvt Ltd – Developer (Sept 2002 –Apr 2004)

Desktop application developed in RealBasic 5.0 for Macintosh and Windows This application is used for drawing and managing print plans before printing of News Paper. Developed in RealBasic 5.0 on Macintosh 9.2. The target platform was Macintosh and windows together, having one source code. As an Application Developer, I was responsible for developing various modules of this website and unit testing.

Website developed for Sanders Research Associates. This application is used for selling research/news articles, online videos, and manage discussion forums. Developed in ASP.NET - C# as scripting language and Microsoft SQL server as database server. XML files are also used for faster and reliable access to administrative information and to allow user to log error if any on to a file. CSS and XSLT are used for style and transformation.

As a Developer I was responsible for Designing and developing, the application and later on testing and deployment of this application on Client Servers.

Technologies and Tools

Dundas Dashboard,

ASP.NET,

C#,

HTML,

Java Script,

XML,

XSL,

VB.NET,

Oracle,

Sql Server,

Affinium Campaign and Detech

SAS Campaign Management,

Dynatrace,

Autosys

Wireshark,

Fidler

HP Service Center

Advantage Fee (Fiserv)

Lombardi Teamworks (IBM BPM)

Version Control Tools:

Serena ChangeMan DS

MS Visual Source Safe

MKS

CA SCM

Education

Degree

Year of passing

Institute

Masters of Computer Application (MCA)

2002

Tezpur University, Assam, India

Bachelor of Science (BSc Physics Honors)

2009

Darrang College, Assam, India

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