Customer Service Office

Kristyn Y Houston

**** ****** **. *********, ** 901-***-**** ***************@*****.***

Summary:

Fast learner and makes the most out of the resources given

Strong multi-tasking skills

Accustomed to working in fast paced environment

Education:

Masters of Business

Graduation Date: June 2017

Bachelor of Science

Graduation Date: June 2012

Relevant Coursework:

Business Communication

Probability and Statistics

Logistics

Mass Communications

Microprocessors

Work Experience:

United Parcel Service (UPS)

Industrial Engineer District Load Planner Supervisor Jun 2014- Present

Demonstrate a complex knowledge of small package operations and develop solutions to improve those operations.

Perform necessary audits and analyses to measure customer service performance.

Provide operational support and training as needed to maintain a high quality level of customer service.

Develop weekly service reports to inform senior management of small package operations service levels.

Review production schedules, engineering specifications, process flows, and other information to understand methods and activities in manufacturing and services

Figure out how to manufacture parts or products, or deliver services, with maximum efficiency

Develop management control systems to make financial planning and cost analysis more efficient

Enact quality control procedures to resolve production problems or minimize costs

Work with customers and management to develop standards for design and production

Design control systems to coordinate activities and production planning to ensure that products meet quality standards

Confer with clients about product specifications, vendors about purchases, management personnel about manufacturing capabilities, and staff about the status of projects

University Health Science Center May 2007- May2013

• Interned under the Office of Communications and Marketing, duties: public relations, advertising, communications, and promotions, worked directly under the director assisting on project.

• Interned under the Chancellors Office, duties: managed Executive Vice Chancellor’s schedule, ensured he was prepared for meetings, administrative support to the office.

• Interned under Office of Equity and Diversity, duties: administrative support to the office

• Worked in Office of Student Life, duties: Organizing for student orientations, sending out newsletters, graduation assistants, upkeep of the flow of the office and front desk assistant.

Project Accomplishments

Developed continuous improvement strategies to increase efficiency, maintain quality, and ensure continuous improvement of production, and manufacturing process and procedures.

Select and implement handling solutions for lean storage/flow/distribution of raw material in process and final product

Troubleshoot and diagnose problems in all sectors of manufacturing

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