Customer Service Sales

BABAJIDE DAWODU

***-**** ********* **, ****** Rock, AR Phone: 501-***-**** Email:*********@*****.**.** BUSINESS ADMINISTRATION

Business Development/Sales /Customer Service/Accounting/Payroll/Human Resources Educated, hard-working business professional with training and experience in aspects of business development, sales, customer service, accounting, payroll, human resources and technology. Excellent aptitude for retention and detail-oriented. Strong written and verbal communication skills. Additional skills include:

- B2B sales experience - Accounting/Payroll experience

- Phone sales experience - Fast learner/Great team player

- Listening skills - Organizational skills

- Communication skills - Attention to detail/Great Confidence

- Negotiation skills - Relationship management skills

- Sales Acumen/Business Closing skills - Computer savvy

- Lead generation and prospecting skills - Time management skills

- Customer relations and retention skills - Trustworthy PROFESSIONAL EXPERIENCE

RESIDENTIAL RESALE REPRESENTATIVE June 2015 – Mar 2016 ADT Security Services Ltd – Interior, British Columbia, Canada.

Identify and prioritize prospects using creative lead generating techniques.

Build trust and rapport with customers through consistent used of established ADT processes.

Deliver the ADT custom version presentation to prospects, identify positive features and advantages of our products and services over those of our competition; and propose a customized solution to prospects.

Sell reactivation services and upgraded products within assigned territory to customers who have a previously discontinued ADT system.

Identify customer needs and present ADT products and services and demonstrate the differentiated ADT value.

Prepare final agreements for signatures.

Meet or exceed assigned sales quota while following established ADT guidelines.

Adhere to current ADT policies, procedures, products, programs and services.

Maintain customer relationships by consistent follow up to ensure long term satisfaction and generate referrals.

REGIONAL ACCOUNT EXECUTIVE Nov 2014 – June 2015

EVO Payments International, Canada – Southeast Okanagan, British Columbia, Canada.

Identify leads, manage prospects and acquire new business.

Meet with business owners on appointments.

Recognize Client limitations and needs.

Prepare and deliver sales proposals/presentations as well as follow up with key decision makers.

Negotiate with clients.

BABAJIDE DAWODU Page 2

Close sale(s).

Process client application and agreement for EVO services.

Maintain ongoing relationship with Clients.

Regularly meet with the National Sales Director to review weekly sales activities, progress on goals, and status of prospective customers.

Other duties as assigned.

PAYROLL/ACCOUNTING October 2013-October 2014

HAWKAIR Aviation Services Ltd – Terrace, British Columbia, Canada.

Process new hires and terminations.

Process Records of employment.

Process status changes for employees.

Process payroll for all employees bi-weekly with Insync payroll software.

Developed database for bi-weekly payroll analysis.

Process employee expense reimbursements.

Process quarterly WCB payments for all employees and contractors.

Accurately perform monthly, quarterly and year ending payroll tax reporting.

Reconcile payroll liability accounts to obligations due to taxing and benefit payees and the general ledger.

Process cheque runs for vendors.

Accurately perform cash reconciliation on a day to day basis.

Perform various account payable functions which includes: Gst, Pst, Atsc, Travel Agents’ commissions etc.

Process and remit Pilot Union and Pension plan dues monthly.

Process Employer and Employee RRSP contributions biweekly.

Ensure the processing of new hires, temporary workers, transfers, promotions and termination is accurate and timely.

Develop, implement and maintain systems, procedures and policies, including accounts payable and payroll functions to ensure adherence to company guidelines.

Act as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purpose.

Ensure systems are set up and updated to reflect our current employee base, including wages, benefits, sick and vacation time in line with contracts/offers. HIGHLIGHT AT HAWKAIR

Worked on a team to develop the Career Management program at Hawkair Aviation Services Ltd. This program cuts across all the business units and is aimed at helping employees throughout the stage of their careers.

The program equips all employees with the information they need to help their career progression and it will be the center piece document for the company in the near future. BABAJIDE DAWODU Page 3

NIGHT AUDITOR/FRONT DESK REPRESENTATIVE October 2013-October 2013 Maverick Motor Inn - Kamloops, British Columbia, Canada.

Maintain front desk.

Manage reservations through phone, email and walk INS.

Fix room charges and room taxes.

Register clients and process payments.

Data Entry; updating Company’s maximizer with guest information.

Ensure safety and comfort of guests.

Ensure accuracy of the accounts and transactions made with the guests by front desk clerks.

Make daily management reports.

FRONT END REPRESENTATIVE March 2012 – October 2013 Wal-Mart Canada – Kamloops, British Columbia, Canada.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining good standards, product knowledge and all other aspects of customer service.

Operate the price scanners and cash register.

Receive payment by Cash, Check, Credit Card or Automatic Debit.

Resolve problems for customers requiring special assistance.

Master Card and Product protection plan sales and promotion. DATA ENTRY CLERK (Mandatory 1 year Government Service) June 2009 – May 2010 Tunkus Local Government – Plateau, Nigeria.

Prepared source data for computer entry by compiling and sorting information as well establishing entry priorities.

Processed source documents by reviewing data for errors; resolving discrepancies by using standard procedures or returning incomplete documents to the supervisor for correction.

Maintained a high level of professionalism by following policies and procedures as well as reporting needed changes.

Maintained a high level of confidentiality by keeping information secure. NETWORK ASSOCIATE (Internship) January 2009 – May 2009 Carrier Integrated Network – Lagos, Nigeria.

Collaborated with teams to plan, install, maintain and optimize documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links.

Deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.

Collaborated with teams to ensure smooth work flow and efficient organization. BABAJIDE DAWODU Page 4

EDUCATION & CREDENTIALS

Post-Graduate Diploma in Business Administration/Accounting, 2013 Thompson Rivers University, Canada. Bachelor of Science Degree, Computer Science, 2007 Olabisi Onabanjo University, Nigeria. Diploma in Data Processing, 2001 Olabisi Onabanjo University, Nigeria. REFERENCE(S): Available on request.

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