Manager Sales

Thomas J. Santilli, CPP

***********@*****.*** 708-***-****, 6637 W. 41st Street, Stickney, Illinois

Experienced Store Manager

I am a 25 year leader of teams in retail. I have developed strategies in customer service, merchandising and, operations. I have driven sales by forming teams and building morale with training standards and setting expectations. I have lead teams in sizes as large as 300 plus with 15 managers. I have managed multi store locations for sales of over 100 million dollars.

Award Winning Manager

Best turnaround Warehouse, 1996, While Regional Warehouse Manager of Defectives. Best turn rate of product and shrink number of company’s five regional warehouses.

Best Sales increase for four years running. 2006 to 2010, While the Operations Manager. Sales increase of 4 % per year. Our shrink and payroll and team turnover was reduced year to year while increasing our sales and margins.

Opened new discount retail store, 2011 to 2013, As the Manager in charge. Staffed, Trained and, developed a team that was first in sales in Chicago market. Also had lowest turnover of team and lowest shrink in region. Three years running.

Train the Trainer for Loss Prevention,1996 to 2000, trained ten Loss Prevention Managers for a major retail chain in investigation, safety and, Auditing

Key Skills

Leadership

Communication

Inventory Control

Merchandising

Auditing

Loss Prevention

Human Resources

Analytical Skills

Change Manager

Profit & Loss Controls

Payroll

Receiving

Front End & Cash handling

Staffing

Team Developing

Customer Service

Risk Management

Planning

Computer Use

4 years Multi Store Manager

Experience

Volunteer Work 4/2013 to Present

To complete education, PhD in Criminology from Capella University

Boy Scouts, Saint Mary Grade School

Tutor in history, science and, math

St. John’s Northwestern Military Academy

CW Price Stores, Senior Manager, $3.5 million in sales 6/2011 to 4/2013

Developed program for damaged and open product. This program drove a $104,000 increase in sales. It also was brought out as a best practice for the store chain.

Opened new store as a manager. Performed all hiring, training, merchandising, and receiving. Store was in the top 6 in sales for the store chain and number one in sales in Chicago stores.

Promoted team member from cashier to head cashier and promoted receiver to head receiver and promoted key carrier to salaried assistant manager.

Burlington Coat Factory, Operations Manager, $14 million in sales 7/2006 to 6/2010

Thru operational controls helped drive sales up 4% each year and lower shrink to 2.74% each year.

Promoted the receiving manager to a men’s department manager.

Control of payroll to 8% of sales for the four years.

Target Stores, Executive Team Leader, $60 million in sales 3/2005 to 7/2006

Dayside logistics manager, made sure that all product pulled were moved out to the floor to restock floor.

Developed and lead team of 10 members and 3 department managers in multi-site warehouse.

Home Depot, Human Resources Manager, $55 million in sales 04/2002 to 3/2005

Reduced team turnover by training 15 manager to listen to and develop the team to be part of the changes being driven. The turnover was 105% to 45% the next year.

P&L controls of 7 million dollars for payroll and training.

Staffed store for summer high sales season and laid off seasonal team.

Education

Keller Graduate School (MBA) Western Illinois University (BS)

Oak Brook, IL. Macomb, IL.

Certified Human Resource Management, Keller Graduate School

Interview and Interrogation, Reid trained, Basic and Advanced training

Certified Protection Professional (CPP), American Society of Industrial Security

Loss Prevention Qualified (LPQ), Loss Prevention Foundation

Certified Six Sigma Black Belt (CSSBB), Villa Nova University

Certified Business Process Manager (CBPM), Villa Nova University

Certified Security+, Villa Nova University

Certified Business Analysis (CBA), Villa Nova University

Contact this candidate