Manager Management

Vidya Vardini Krishnan

Email: ********@*****.*** PH: +1 - 703-***-****

US Work Authorization – EAD (GC) 525, Justin Way, Neshanic Station, NJ - 08853

** ***** ** ** ********** as Testing and Quality Assurance and Business Analyst in varieties of domains and environments.

6 years of experience as Senior QA Lead and QA Manager, managing up to a team of 25 members.

Experienced in multiple industries including Telecom, Insurance, Information Media & Entertainment, and Banking. Environments include Web Services, Client/Server, Mainframe, SQL, and SOAP UI.

Extensive experience in SDLC process development and implementation.

Experienced People Manager of On-shore and Off-shore teams, including Hiring, Mentoring, and Performance Appraisals

Certified Test Professional.

Summary

An accomplished Project and People Manager with extensive experience in Project Management, Requirements Definition, Software Testing, and Quality Assurance in a variety of industries including Insurance, Information Media & Entertainment, Telecom and Banking. Environments include Web Services, Mobility, E-Commerce, Client/Server, Mainframe, SQL, and SOAP UI.

QA leader with excellent communication skills having proven track record of strategic QA vision, quick delivery, and demonstrated ability to inspire/mentor quality assurance teams to implement latest QA programs for maintaining industrial quality standards in highly complex environments.

Experienced in developing and implementing Comprehensive SDLC, API, Lean Six Sigma and Test Methodologies department wide and result oriented person.

Strong Experience in Functional Testing, Regression Testing, CSV, Integration Testing, Unit Testing, GUI Testing, Build Verification Testing and User Acceptance Testing. Methodologies used include Agile, Waterfall, Iterative & RUP.

Hands on Experience in Mobile Testing, Cloud Computing, LTE, 3G Networks, CDMA mobile testing and Enterprise mobile solution testing.

Close familiarity with various automation tools like Winrunner, QTP and Selenium IDE, Web Driver for improving the concept and methodologies of Quality Management.

Proficient in the area of Requirements, Analysis, Documentation of Test Strategies, Test Plans, Test Cases, Bug Tracking, and Execution of projects with Manual and Automated Testing Tools and identify the relevant Functional and Technical Requirements.

Expert in Estimation, Prepare Test Evaluation & Strategy, Prepare Test Procedures, Deliverables management, E2E Billing System tools across the globe, Onsite/Offshore Status Reporting and Client Interaction by participating in all client calls.

Expertise in leading, Training and motivating cross functional teams effectively and worked in coordination with other departments in implementing the quality standards and benchmarks which directed towards improving performance of departments.

Acted as a focal point and leader to all quality related programs – Directed QA activities to ensure maximum quality and effectiveness.

Technology Background: B2B, Mobility, Internet Applications, E2E Billing Systems, WebSphere, WebLogic, Web Services, ESB, API, C, C++, Oracle, Java, VB, VB Script, Rational Clear Case, Visual Source Safe, Mainframe, SOAP UI, Client Server, Windows Family, SAP Credit Management Module, PEGA, Unix Shell Scripts, Linux IP/TCP, DB2, ODBC, PL SQL, SQL Server, IT GxP Concepts, HTML, XML, Lotus Notes, Bugzilla, JIRA, Prolite, Rally, HP Quality Center (QC & ALM), Mercury QC, HP QuickTest Pro (QTP), Selenium IDE, Web driver, WinRunner, LoadRunner, FitNesse.

EDUCATION

Master’s Degree in Science, Chennai, India

Post Graduate Diploma in Computer Software, India

CHRONOLOGY OF EXPERIENCE

Cognizant Technology Solutions – Sept 2005 – Till Date

Position Sr. QA Test Manager

Industry Dun & Bradstreet Inc. - Credit Information/Financial statistics

Duration January 2011 – Till Date

Location New Jersey, USA

As SME, responsible for multiple Agile projects accountable for requirements traceability, analysis, and tracking; test planning, monitor test execution and reporting of testing results, defect reporting and resolution for the application development of D&B products by the team members and ensure the deliverables are met as per the client requirements.

Increased team size from 10 to 25 through a combination of on-shore and off-shore recruitment.

Worked with Business owners, Customers, and other SME’s for requirement gathering and functional specifications preparation and Introduced and expanded the use of test management and test execution tools to improve tester efficiency, reliability, and repeatability

By leading efforts to improve QA practices through gap analysis of current software development processes, identified, proposed, and implemented changes to software development lifecycles (SDLC) by moving test case development into the HP Quality Center software tool, from MS Excel, Word, and other manual methods.

Automation changes that have been implemented include mapping tests to requirements by documenting tests and testing results in a central repository, providing for improved application testing practices through a reusable component based structure, mapping test runs to insure software requirements meet or exceed the needs of the organization.

Performed load testing against internal applications and services using LoadRunner scripts to emulate users and monitor systems performance.

Position Sr. QA Test Manager

Industry ComCast Inc. - Entertainment/Media

Duration Dec 2010 (1 Month)

Location New Jersey, USA

Acquired and kick started the QA process in a very critical and challenging environment.

Formed a team size of 5 both Onshore and Offshore initially to gain confidence with the customers.

Created standard templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports. Created examples and instructions to accompany each template.

Position Senior Test Lead

Industry Vonage. - Telecommunications

Duration September 2010 – November 2010

Location New Jersey, USA

Coordinated with Offshore teams for various resource loads and played key role in forming Mobile Testing Team.

Overall Delivery Responsibility for Project Schedule, Test Strategy, Test Scenario, Test Cases and Execution Logs Review, Defect Triage Meeting with Clients, and Defect Management through Quality Center.

Involved in conducting interviews for SME’s, and provided training and helped business Users to get thorough understanding of the requirements.

Active participation in Project Kickoff, Requirement Gathering and Signoff meetings with the Clients.

Prepared the Project Closure Report and supported throughout the Production Deployment and Testing.

Position Senior Test Lead

Industry The Hartford- Insurance

Duration August 2008 – September 2010

Location Connecticut, USA

Actively involved in building a new QA department from the ground up, including addition of new members, development of processes and procedures, and implementing testing methodologies in QA and Development.

Review and update existing documentation and create and maintain new documentation for all functional areas of the software. Develop and deploy documentation standards.

From the detailed use cases, create manual & automated test cases for web applications and web services.

Provide single point of contact for all vendor issues to the tool vendor, liaise with the vendor on a weekly basis to review outstanding issues.

Position QA Team Lead

Industry Banking – American Express - AMEX

Duration November 2007 – August 2008

Location Arizona, USA

Responsible for around 7 projects with various functionalities and different kinds of testing by Planning, Analyzing requirements, Test Strategy, Test Plan, Test Scenarios & Test Cases from Offshore.

Increased the team size in each of the project based on the workload and coordinated with offshore team for the Functionality, Integration & System Testing, and Regression.

Maintained Daily Builds, Triage Calls, and Status Calls with the Project Teams to ensure quality output.

Was also responsible for reviewed, approved and store System Test Plans & Unit Test Plans in Test Management Tool.

Position: QA Team Lead

Industry: Nielsen Media Research (NMR)

Duration August 2007 – November 2007

Location Florida, USA

Responsible for Performance Testing using LoadRunner, Data validation and FitNesse Test and detailed documentation as part of the project repository.

Results comparison with LoadRunner Application using the comparison utility and verify the results on FitNesse tool and report to the project team.

Built Offshore Team and was a key for knowledge transition and training on the LoadRunner and FitNesse tool.

Position: QA Analyst

Industry: Dun & Bradstreet Inc. - Credit Information/Financial statistics

Duration September 2005 – August 2007

Location Chennai, India

Worked on 6 different projects under Dun & Bradstreet which includes different technologies with various critical functionalities and the responsibilities are outlined below.

Involved in Effort Estimation Analysis, Test Evaluation & Strategy, Test Plan and Execution.

Responsible for the execution such as Functional, Regression, Integration and System testing.

Maintained daily builds, attended status calls with clients, provided weekly QA status updates to the QA manager and daily execution status to the clients.

Responsible for Triage Meetings, Version controlling test runs for each day in Test Management tool, review, approve and store system test plans, unit test plans in Test Management Tool.

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