Customer Service Sales

Ms. Lan Chiao

***** ******* ** ****, *******,TX *7042 C:832-***-**** **********@*****.***

CAREER SUMMARY

Highly-Motivated Customer Service Professional with several years client interface experience. Enthusiastic customer service/ sales representative with in depth knowledge of sales, account management and training. Extensive track record in demanding sales and account management environments. Solid team player with upbeat, positive attitude. Results-driven consultant/technician with proven ability to establish rapport with clients. Dedicated to maintaining customer satisfaction and contributing to company success.

CORE STRENGTHS

Strong organization skills Telephone inquiries specialist

Active listening skills Top sales performer

Sharp problem-solver Invoice processing

Courteous demeanor Telecommunication skills

Energetic work attitude Adaptive team player

Large cash/check deposits expert Visual merchandising proficiency

Markdown/promotional procedure Opening/closing procedure

Creative problem solving Client relations

TECHNICAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

ACCOMPLISHMENTS

Worked with company system such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Researched, calmed and rapidly resolved clients conflicts to prevent loss of key accounts.

Consistently generated additional revenue through skilled sales techniques.

Assisted customers over the phone regarding store operations, products, promotions and orders.

WORK EXPERIECE

Kintex - Houston, Tx

Dispatcher

Jan-2016 Present

Taking calls, scheduling appointments, customer service, handling cash and checks, inventory up keep, filing, invoicing, making sales, closing out jobs.

Imprint- Houston, TX

Sales Representative

Aug 2015 to Dec 2016

Taking calls, Making sales in high revenue, Assisting Customers, Customer Service

Body FX Houston- Houston, TX

Sales Consultant/Technician Nov 2013 to July 2015

Scheduling appointments, operating machines, taking phone calls, assisting customers, filing files, customer service, maintains work area, product sales, handling cash and credit transaction. Manage the daily operations of the spa including, greeting customers, etc. Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Club One Houston-Houston, TX

Bartender/Cash Manager Oct 2011-Sep 2013

Maintained work area, customer service, cash handler, inventory tracking.

Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.

Greeted customers upon entrance and handled all cash and credit transactions.

Thien Law Firm-Port Arthur, TX

Receptionist Jan 2009 – Apr 2010

Maintained work area, filing documents, scheduling appointments, preparing documents, taking calls

Assisted in the managing of the company database and verified, edited and modified member’s information.

EDUCATION

Texas Work Force- Port Arthur TX - GED 2006

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