Customer Service Registered Nurse

SUSAN HOFHEIMER

*** **** ******** ******* **** Burnsville, North Carolina 828-***-**** ***********@*****.***

WORK EXPERIENCE

THE CO-OPERATIVE BANK, STOCKPORT, GREATER MANCHESTER

Customer Account Advisor, Sep 2014 – Jul 2015

Confer with customers by telephone to provide information about products or services, complete over-the-phone transactions, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Obtain and examine all relevant information to assess validity of complaints and to determine possiblecauses, such issues with billing cycles or standard outgoing payments that could cause them to go overdrawn.

Solicit sales of new or additional services or products.

Recommend improvements in products, service, or billing cycles/types and procedures to prevent future problems.

CAPITA, WYTHENSHAWE, GREATER MANCHESTER

Customer Service/Technical Support, Oct 2013 – Mar 2014

Run diagostics for equipment failure or errors in performance for the end users(customers).

Notify supervisor or Internet Service Provider technicians of equipment malfunctions.

Answer telephone calls to assist customer encountering problems.

Take access times for engineer appointments.

Assist customers with setup of equipment over the phone.

Enter orders and check for accuracy of information.

Contact customer if a problem arises to resolve it quickly and effectively.

MAXIM, VIRGINIA BEACH, VA

Short-term Contract Supervising Registered Nurse, Apr 2011 – Jun 2011

Monitor, record, and report symptoms or changes in patients' conditions.

Maintain accurate, detailed reports and records.

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

Maintain communication between medical staff and facility heads by attending meetings.

Monitor the use of inpatient beds, protocol, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and service.

Inspect facilities and recommend equipment modifications and policy changes to ensure compliance with safety, care, and sanitation regulations.

EDUCATION

MEDICAL CAREERS INSTITUTE, VIRGINIA BEACH, VA

Associate's in Applied Science in Registered Nursing, Apr 2009

Learned how to care for patients in accordance to governing board's standards, including the Privacy Act.

Did clinical rotations in various departments for experience and clinical hours required for graduation.

Developed care plans for patients under my care.

Graduated with the highest GPA of my class and of the school up to that point.

Member of the National Technical Honor Society (regulated by exemplary academic achievement).

SANTALUCES COMMUNITY HIGHSCHOOL, LANTANA, FL

High School Diploma, Jun 2003

Received good grades.

Was in Honor's classes.

ADDITIONAL SKILLS

Excellent ability to read people and discover their best ways to learn/execute job functions.

Good communication skills both written and verbal.

Enjoy giving constructive criticism, inspiring a team, and rewarding greatness.

Strong timekeeping abilities and organizational skills.

I have a sharp, creative mind that loves to learn, teach, and problem solve.

References and further experience available upon request.

Contact this candidate