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Customer Service Manager

Location:
Philippines
Posted:
May 13, 2016

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Resume:

Jonavelle M. Villaverde

Ibaba St, Brgy. Dayap, Calauan, Laguna

Mobile No. 095*-******* / 0906- 4053248

acureq@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to use my knowledge, experience and strong organizational skills and ability to work well with people.

PERSONAL INFORMATION

Age : 27 years old

Birth date : June 24, 1988

Birthplace : Calauan, Laguna

Height : 5 3

Sex : Female

Nationality : Filipino

Civil Status : Single

EDUCATIONAL ATTAINMENT

Tertiary : Bachelor of Science in Psychology

Laguna State Polytechnic University

Brgy. Del Remedio, San Pablo City Campus

2006 2010

Secondary : Liceo de Pila

Pila Laguna

2001 2005

Primary : Dayap Elementary School

Dayap Calauan Laguna

1995 - 2001

WORK EXPERIENCE

On-Site Supervisor

Service Resources, Inc. Calamba City, Laguna

April 07, 2011 December 16, 2015

Duties and Responsibilities:

Responsible in the orientation of Client house rules for newly deployed personnel and endorsement to the client.

Supervises deployed employees and coordinates with the client in the monitoring and evaluation of their performance.

Assist deployed employees on benefits claims and applications, answering queries thereto and giving of updates on its status, answering payroll queries including payroll adjustments.

Assists recruitment group in sourcing and processing of qualified applicants

Distribution and safekeeping of payroll checks

Monitors daily attendance of deployed employees and recording and updating of system details.

Monitoring and updating of absenteeism rate, AWOL, and leaves of all employees per department (It includes actual checking in production area, checking of filed leave, report preparation per department, as per headcount.)

Responsible in deployed employees demeanor, doing investigations related to violation or misdemeanor and shall recommend appropriate disciplinary action, if applicable.

Provide counseling to employees with work problems.

Facilitates resolution to valid issues / concerns affecting deployed employees and reporting the same to Manager, if necessary.

Responsible in the timely and accurate preparation of reports both internal and as required by the client.

Assume other duties and responsibilities that may be assigned or delegated from time to time.

Facilitate timekeeping process of all deployed employees.

Initiates the annual performance evaluation / appraisal of deployed employees.

Responsible in proper documentation of deployed personnel misdemeanor / violation and proper maintenance of 201 file

Responsible in the completeness of 201 file records of deployed personnel during deployment.

HR Encoder

Service Resources, Inc. Calamba City, Laguna

October 15, 2010 to April 06, 2011

Duties and Responsibilities:

Encode data of new employee per client

Ensure that all the data of employee are correct

Ensure that the 201 files submitted are complete

Updating of 201 files.

Attend Job Fair when advised by supervisor

AFFILIATION

Afro Asian Psychological Association (AAPA) - Philippines Chapter

Since November 2009

SEMINAR ATTENDED/CONFERENCE

Psychological Services

Cavite Center for Mental Health

Trece Martires City, Cavite

January 29, 2010

Afro-Asian Psychological Association (AAPA)

Philippines Chapter

Asian Social Institute, Escoda St., Malate, Manila

November 29-30, 2009

Entrepreneurship Development Training

Luisiana, Laguna

September 25, 2005

Leadership Training

Dayap, Calauan, Laguna

August 28, 2005

On-the-Job Training

Social Security System (SSS)

San Pablo City Branch, Laguna

February to March 2010

San Pablo Colleges

San Pablo City, Laguna

January to February 2010

Atikha Overseas Workers & Communities Initiative Inc.

Green Valley, San Pablo City, Laguna

November to December 2009

CHARACTERISTICS TRAITS SKILLS

Supervisory skills/ Employee Relations

Basic Customer Service and Handling of customer complaints

Decision making skills

Time management and priority setting

Analytical and keen on details

Effective verbal, presentation, listening and written communication skills

Results oriented

Can do multitasking and work independently

KNOWLEDGE

Relevant regulatory laws and regulations (e.g. SSS, Phil health, HMDF, Local government)

Company-client service contracts and deployed personnel s employment contracts.

Company policies and procedures

Basic Payroll Accounting

Computer Programs (Timekeeping and Payroll System)

Proper execution of investigation procedure

How to properly handle audits

Computer skills: Microsoft Office functions (Microsoft, Excel, Word, PowerPoint)

CHARACTER REFERENCES

Rommel Cantos

Account Manager

Service Resources Incorporated

Ground Flr. First Capitol Place First cor. Phil-am Street Kapitolyo Pasig City

(049)- 454-4598/502-2482

Junirose Asuncion

Branch Office Supervisor

Service Resources Incorporated

Ground Flr. First Capitol Place First cor. Phil-am Street Kapitolyo Pasig City

(049)- 454-4598/502-2482

I hereby certify that the above statements are true and correct to the best of my knowledge and belief.

JONAVELLE M. VILLAVERDE



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