TaQima N. Williams

**** ****** **** ****, ******, TX 75238 Phone: 769-***-**** Email: acurbz@r.postjobfree.com

Career Summary

Highly skilled specialist with over 10 years of experience in communications, customer service, insurance claims, customer relations, and finance within a fast paced environment. Consistently produce desired results and exceeds expectations in a professional and expedient manner. A problem solver who quickly grasps complex situations and turns them into manageable tasks. Ability to remain poised and flexible during tough conditions.

CORE COMPETENCIES

Customer Service

Proficient in Microsoft Office software

Accounts Payable

Administrative Support

Strong Organizational and Follow- up Skills

Effective Written and Oral Communication skills

Customer Relationship Management

Knowledge in Sales Force

SAP

Insurance Claims Support

Proficient in Oracle

10 Key

Medical Terminology

Strong Interpersonal Skills

Mainframe Interface

Adobe

Multi-Line Phone System

Proactive Self-Motivated and Team Player

QUALIFICATIONS

Leadership

Supervises individuals in a high paced environments

Coordinates efforts to reduce call time and duplication of reported information

Leads efforts to improve customer response satisfaction

Resolves and recommends audit program revisions to boost compliance accuracy

Delegates employee duties and priorities

Communication

Effectively communicates program updates on Excel spreadsheets and Summaries of audit findings

Acts as a liaison for upper management and finance departments

Oversees department communication with external and internal customers to resolve complex financial and accounting issues

Communicates improved operational audit controls

Recommendations

Over 50 customer satisfaction over the last two years

Honored with the “Customers Come First" award for consistently resolving customer issues in an expedient and tactful manner

Received “Leadership Award”

PROFESSIONAL EXPERIENCE

Aids the success of the department by working in teams, adjusts individual priorities to achieve team goals and objectives

Lead multiple projects such as testing, application request, through online automated tool to efficiently streamline process

Assess, evaluates, and promotes policies and contracts compliance

Trains and mentors new and existing employees on policy and procedural requirements

Troubleshoot escalated issues and assist staff to identify resolution

Performs Audit transactions and procedures to ensure compliance with internal/external controls and enforce policy

Effectively identify operational risks, proposes policy revisions to increase compliance, and reduces misuse of company resources

Evaluates sensitive portfolio content, audit reports, adjusts strategy and procedures to enhance results

Audits commercial documents, contracts, bill of lading, proof of delivery, reviews terms of sale, verifies country of origin/export, to asses accuracy, and follows up on documentation discrepancy

Provides fiscal information and assistance to administrative and department managers

Supervise all aspects of customer service, problem solving and relationship management

Identifies sensitive issues and facilitate communications in a proactive manner to increase compliance

Recommend operational changes to improve service, internal procedures and increase employee compliance

Performs audits, account analysis on customer accounts, researches misapplied payments, identifies unapplied payments, contacts clients to obtain invoice information and reconcile accounts

EMPLOYMENT HISTORY

Essilor of America, Dallas, TX Finance Customer Care 2014-Current

Ann Taylor, Dallas, TX Sales Associate 2013-2014

Coach, Dallas, TX Sales Associate 2011-2013

Travelers Insurance, Jackson, MS Business Insurance Claims Rep 2008-2011

Ergon Inc., Flowood, MS Accounts Payable Resolution Specialist 2001-2008

EDUCATION

Occupational Therapy Coursework, Parker University, Dallas, TX

Nursing/RN Coursework, Hinds Community College, Raymond, MS

Biology Pre-Med Coursework, Jackson State University, Jackson, MS

Healthcare Administration, Belhaven University, Jackson, MS

Whale Done, DISC, Personnel Training

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