Data Research

RITA A. LUZANO

**Silangan Masville BF Homes, Sucat

Paranaque, Metro Manila 1700

Contact #: +632**********/ e-mail: ***********@*****.***.**

Objective:

To obtain a challenging position with a company that offers opportunity for career growth and stability where my skills can be utilized.

Work Experience:

Senior Specialist I -Lien Release September 2014 – May 2016

JPMorgan Chase Bank, N.A. – PGSC Taguig, Philippines

Responsible in completing satisfaction of Mortgage or lien release of paid off loans. It includes research, analyzing, collecting data and problem solving. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.

Provide efficient courteous service to internal/external customers.

Maintain, organized and accurate backup of completed transactions as necessary.

Identifies, recommends and implements process improvements relating to daily functions

Completes daily requests consistent with industry, investor and company guidelines.

Research Analyst September 2011 – August 2014

JPMorgan Chase Bank, N.A. – PGSC Taguig, Philippines

Research of tax and insurance information. Provide expert financial advice on mortgage and both educational and personal loans. Create financial analysis reports of commercial real estate, borrower’s financial statements, lease reviews and market research.

Completes daily requests consistent with industry, investor and company guidelines.

Monitor mortgage payments, fees and overdue account.

Attend customer’s inquiries thru e-mail.

Operations Associate -Mortgage Document Indexing April 2009 – August 2011

JPMorgan Chase Bank, N.A. – PGSC Taguig, Philippines

Indexing or organizing, filing and preserving important company documents. Collects and studies data and reveal ways to the business. Perform daily maintenance of the loan applicant database.

Review all pre-existing indexing bookmarks for accuracy to ensure documents are identified properly for Underwriting

2.) Delete any bookmarks that were improperly labeled or duplicated.

3.) Add the appropriate bookmark according to a pre-established format.

4.) Identify any documentation not previously indexed that may be of importance to the analysis of the loan file

5.) Open PDFs in appropriate work folders, process, and save them to folders for QC.

Research Analyst October 2007 – March 2009

Thomson Reuters Makati, Philippines

Performed daily maintenance of the loan applicant database. Investigate discrepancies and implement corrective action Design and execute experiments, analyze and interpret primary data, and form logical conclusions. Responsible for assisting in the design and implementation of primary research, collecting and analyzing data for quantitative and qualitative research projects.

The role includes preparing reports, interpreting client data, and assisting with compiling recommendations based on research findings. The Market Research Analyst will have direct client contact and will be responsible for managing projects so that they remain on schedule.

Data Analyst June 2002 – August 2007

DSI Manila (Globalink) Alabang, Philippines

Verified the information in the computer system was up-to-date and accurate. Eliminate outdated records by sending the records to be scanned. Developed and created a more effective filing system to accelerate paperwork processing.

Education:

Bachelor of Science in Commerce Major in Business Administration

Holy Name University March 2002

Tagbilaran City Bohol, Philippines

Technical Skills:

Microsoft Word, Excel, Outlook, Adobe Pro

References:

Available upon request

Contact this candidate