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Technical Support Technician

Location:
Toronto, ON, Canada
Posted:
May 12, 2016

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Resume:

MATHAN SEENITHAMBY

** ****** **.

Scarborough, Ontario M1E2E2

416-***-**** Cell 416-***-**** E-Mail acurbk@r.postjobfree.com

JOB OBJECTIVE

Seeking employment in Technical support, Technician, Service Technician Field.

SUMMARY OF SKILLS

Trained in component level troubleshooting of various digital and analog circuits.

Program, install software and troubleshoot.

Answered Technical question.

Supporting Maintenance Activities and Tracking Work orders in Maximo.

Audit and ensure all resolved work orders and service requests are closed

Trained in Microsoft word, excel and DOS.

Able to work under minimal supervision.

Excellent communication skills.

Document and report all non-conformances, including root cause and recommended preventive action Via NCR/CAR process.

Perform other tasks as required.

WORK HISTORY

Ryzex Group Inc Sept 2010 - Present

815 Middle Field unit 6A

Scarborough, on M1V2P9

Technician

component level troubleshooting of various digital and analog circuits.

Troubleshooting and debugging RF boards and products such as RF ID tags (Passive & active), ZigBee radio.

module and L-band satellite terminal used for fleet tracking and management.

Meet test schedules according to delivery dates.

Checks functionality of newly installed applications and components to evaluate system

Close the work order with resolution information, parts and labor hours.

Identify and resolve hardware and software problems.

Troubleshoot POS system, Barcode Scanner, printer and fax.

Document the reasons for test failure and repair requirement.

R.F.I.D ( Voice Solutions )

Look after R.M.A.

E.P.M 195 Royal Crest Court, Markham, Ontario February 2000 – Sept 2010

Technician

component level troubleshooting of various digital and analog circuits

Troubleshooting and debugging RF boards and products such as RF ID tags (Passive & active), ZigBee radio.

Meet test schedules according to delivery dates.

Document the reasons for test failure and repair requirement.

ICT Troubleshooting.

Perform conditions.

Perform boundary scan for digital boards with DSP and FPGA.

Identify and resolve hardware and software problems with test fixtures.

Verify all test processes are performed to the documentation.

Look after R.M.A.

Achieve Business Systems Inc., Mississauga, Ontario July 1999 - February 2000

Technical Support

Assembled and installed Operating Systems for customers

Hardware upgrading and installation of new software

Looked after R.M.A. calls (parts and systems)

Setup, network, and upgrading network server on side calls

WINNET SYSTEMS, TORONTO, ONTARIO March 1998 – July 1999

Setup installation and configuration of Windows NT 4.0

Managed users, groups and resources

Monitored, optimized and maintained Windows NT network

Setup DHCP, WINS and DNS servers in NT network environment

Installed and configured RAS server

Installed and configured TCP/IP, NetBEUI and NWLINK Protocols

Installed, configured and troubleshot Windows 95/98 clients

Setup and configured network printers and mapped network drives

Responsible for backup of data

Configured the communication tools for the clients using MS-Outlook

Setup e-mail feature in Microsoft Outlook

-/continued

Ford Motor Co., Markham, Ontario, Canada. April 1990 - March 1998

Cluster Re-manufacturing Center Program Manager.

Hardware upgrading and installation of new software

Maintained and repaired IBM computers Downloaded new software and files

Developed re-manufacturing, troubleshooting, testing, calibrating procedures

Operated QOS, Analyze & Document. ( Q1 AND ISO )

Resolved commercial invoicing discrepancies with accounting

Provided technical assistance to Ford Dealers all over Canada on 1-800 direct line

Maintained inventory control

Carried out material planning and ordering

Maintained 3-month forecast for the entire inventory

Maintained monthly reports for the orders processed and core credits for all customers

Communicated with Ford head office about the hardware/software issues

Surface Mount Technology Center, Markham, Ontario February 1989 - April 1990

Quality Controller

Maintained Fine Quality/Control Inspection

MDA testing and troubleshooting for PC boards

Champagne Converters & Communication, Scarborough, Ontario September 1986 - April 1989

Technician

Analyzed various signals at corresponding checkpoints

Frequency measurements

Inspected the final production of TV sets and other electronic instruments

EDUCATION

CCNA Cisco Completed 2011-2012

Access Point Management

Wireless Network Basic Architecture

Wireless Fundamentals

Maintenance and Troubleshooting

Wireless Antennae and Spread Spectrum Technologies

Windows 7

Microsoft Office Excel,Power Point and Outlook 2007

Microsoft Certified Systems Engineer (MCSE) 1998-2010

(Certification pending one more subject)

A+ Certified

Humber College, Etobicoke, Ontario 1986 - 1987

Diploma in Electronic Engineering Technology

Hindustan Institute of Engineering Technology, India 1983 - 1985

Diploma in Electronic Engineering Technology

Polytechnic Institute, Sri Lanka 1982 - 1983

Diploma in Basic Electronic

ACHIEVEMENTS

Ford Motor Co. (The Automotive Components Division) 1996 - 1997

Team Excellence Award in Electric Speedometer Service

REFERENCES AVAILABLE UPON REQUEST



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