Customer Service Manager
Resume:
Julie Barbic
**** ********* *** ****** ****** TX, 78070 661-***-**** ***************@*****.***
Work History
Onsite Manager TRC Staffing San Antonio TX
Onsite manager for TRC Staffing Client Convergent. We currently staff over 5 projects and have over 120 employees. I am responsible for ensuring we keep our employees engaged but also ensure the client relationship is nurtured and developed. Part of my job is to make sure I hire qualified employees for each project. Once candidates are tested, screened and interviewed, I set up the final interview for the program managers and await final selections. I ensure all backgrounds, drug screens, testing and compliance paperwork is completed prior to start of training classes. My duties also include but not limited to:
Employee engagement (Awards, recognition for acuity, quality and birthdays)
Bi-weekly payroll for employees, update payroll rate changes, bonus and adjustments, orientation pay and bill backs
Weekly metrics tracking starts, attrition, employee surveys and feedback
Work with supervisors on employee write-ups and disciplinary issues
Employee orientations, rosters
Ensure all hire paperwork, benefits, e-verify completed for all employees
Weekly meetings with client and Program managers
Daily checks with supervisors and employees on the floor and in training
Work with my recruiting assistant to ensure we have qualified candidates, active postings
Liaison for employees and client with any issues
Staffing Service Coordinator Oasis Staffing Oklahoma City, OK
12/2011-07/2015
I was recently the lead Staffing coordinator at Oasis Staffing. My duties included leading my co-workers in job fairs, morning and weekly meetings to ensure we were recruiting qualified candidates for our clients during normal as well as projected peak seasons. I was also responsible for full cycle recruiting, employee orientation ensuring new hires were aware of Oasis policies, benefits, pay etc. I ensured we continually were building relationships with our clients doing quality checks, arrival calls, site visits and lunches. I was able to close the gap between ops and sales and increase production by working together to ensure customer’s needs were top priority. 10/2013-12/2014 On Site Supervisor - I supervised Oasis’ temporary employees on the job at Oklahoma Natural Gas call center. As a supervisor I managed up to 27 employees ensuring they were meeting call center goals and stats. One on one coaching, review calls for quality assurance and provide any updated training as needed. At Oklahoma Natural Gas I attended training meetings, assisted in billing, customer service inquiries and requests.
Additional Skills and Job Duties:
Interviewing and recruiting qualified candidates to match their skills and qualifications needed by our clients
Online resume searches from Monster, Career Builder and Craig’s list. Posting and maintaining new and current openings on these sites
Quality checks on employees, site visits and on site recruiting at customer’s sites.
Onsite safety training including pallet jack certification
Payroll, temp employee orientation
Building and maintaining client relations
Set up job fairs as needed for market trends
I-9 and E-verify compliance
Use of programs- Tempworks, Banner and Placemate
Microsoft excel, outlook, and word
Account Manager Staffmark Oklahoma City, OK
03/2008-12/2011
Recruitment of candidates for client companies. Place qualified and ideal applicants to clients while ensuring skill sets and job qualifications are met.
Also Include:
Interviewing candidates and reviewing online applications
Recruit and source candidates from Career Builder and Monster
Quality checks on Employees
Reference and employment verifications
SOX Audits-Ensuring all Hiring requirements (drug/background) met to client standards as contracted including I-9 and E-verify.
Payroll
Maintain and build client and candidate relationships
Assist employees with hire paperwork, benefits and W4
Field Agent Aflac Lancaster, CA
03/2007-03/2008
Insurance agent responsible for contacting companies as well as direct market for Aflac products, setting them up with benefits or enhancing any health products offered.
Cold and Warm Calls
Sales
Insurance
Customer Service
Funder Fireside Bank Lancaster, CA
12/2003-07/2006
Processed Auto loans for Dealerships that we did business with. Generated checks for the dealership, made sure all stipulations were complete for each deal including verification from customer. At times ran credit checks, but verify employment, and income on each deal. Ran a cash drawer, processed payments form customers as well as open CD‘s for customers.
CSR/Phone Operator Waste Management, Palmdale, CA
07/1999-12/2003
Worked as multi-line switchboard operator and promoted to Customer Service Rep in which we generated tickets for drivers or issues concerning waste. This job entailed a lot of data entry; excel spreadsheets, processed incoming checks, and customer surveys and each rep taking at least 70-80 calls a day.
Skills
Microsoft Excel
Microsoft Outlook
Recruiting/HR
Customer Service
Sales
Training
Education
High School Diploma
Tehachapi High School, Tehachapi CA
1995
References
References are available on request.
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