Customer Service Continuous Improvement

RESUME

N.RAMESH

**** – *** Bellamy Road North

Scarborough, Toronto, ON M1J2K9,

Tel: 416-***-****

E-mail: ********@*******.***

SKILLS

Working knowledge of TQM, SPC/SQC, ISO Six Sigma concepts, and QA methods processes

Device innovative ways to implement continuous improvement of quality and processes

Aware of health and safety issues, standards, procedures to upgrade and maintain commitment to service delivery

Member of PMI, Good knowledge of ERP application SAP for 6 years, Oracle, expert in MS office etc.

Energetic hard worker, Positive thinker, Dynamic self-starter, with good interpersonal skills

PROFESSIONAL EXPERIENCE

1. Home Depot Canada – 13 Mar 2009 – present

Inventory Manager

Monitor parameters of inventory and other business processes to organization standards,

Audit, analyze and reconcile root causes for discrepancies in inventory counts

Planned inventory replenishment cycles by factoring lead times and forecasting customer demand,

Used SAP ERP system to achieve and maintain inventory accuracy consistently in service delivery,

Communicate daily activities and critical areas of improvement to concerned department managers,

Facilitated customer service by maintaining availability of goods at all times,

Instrumental in planning store operations, receiving freight and inventory management,

Conducted business process analysis, worked towards continuous improvement of business process,

Convey inventory deficiencies and solutions to operational errors to managers for quick resolution,

Provide training and support to new employees to handle customer service efficiently,

2. CELESTICA INC. - 10 July, 2007 to 20 Feb 2009

Performed quality audits, monitored and reported QC issues, achieved repeatability of good quality

Have worked in six sigma environment towards achieving zero defects, precision and efficiency,

Monitored product quality using process control charts and statistical process control methods,

Have worked on testing, failure analysis, performed quality audits, monitor quality

Documented the process for traceability of the product and achieving process excellence

Experienced working in shipping and receiving department and accounting

EDUCATIONAL QUALIFICATIONS

Project Management – Ryerson University, Toronto, Canada – 2013

PG Diploma-Total Quality & Productivity Management (TQM) New South Wales, – 1997

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