Customer Service Technical Support

Stephanie Archuleta

**** ******* **. ******, ** *1964

Phone: 479-***-**** Email: *******************@*******.***

Qualifications Summary

Cisco Platforms - C2960 and 7200

Routing Protocols - LinkState, ISIS and OSPF

Networking - IPV4, IPV6, wireless, wired and cellular.

Programming Languages - Basic, Visual Basic, Fortran.

VPN and remote access

SQL Server,

Microsoft Word, Excel, Power Point and Publisher

Education

ITT Technical Institute 2014 - 2015

Major: Network Systems Administration

University of San Diego 1998 - 2000

Major: English Literature Minor: Philosophy

Mississippi Gulf Coast Community College Jefferson Davis Campus 1994 -1996

Major: Liberal Arts

Professional Experience

Verizon Wireless 2014 - Present

Technical Support Representative - Take calls in call center, assisting customers in troubleshooting basic and smart phones, as well as mobile data devices, through critical thinking and deductive reasoning, with the ultimate goal is the device is working or issuing a warranty replacement. Requires some customer service to review bill, take payments over the phone, and general customer service.

Redbox 2009 - 2014

Network Service Technician - Install and maintain movie rental kiosks for Arkansas, Oklahoma, and Northwest Texas area. Installation required installing software on PC, testing to verify all settings are correct, setting up the wireless network and making sure all hardware was working properly for the kiosk to perform initial inventory. Also, continually perform preventative maintenance on current kiosks to ensure peak performance. Installed external hardware and drivers. Installed RAM, adjusted BIOS.

United Rentals 2005 - 2008

Shop Foreman - Diagnose and repair construction & aerial rental equipment. Maintain state & federal safety standards. Customer service through assessment of customer needs and ensuring proper equipment rental. Manage all shop functions: parts, work orders, purchase orders.

Military Experience

United States Navy Active Duty 1988 - 1993 Reservist 2000 - 2002

Construction Equipment Mechanic - Construction Mechanic Class ‘A’ School Certified Hydraulic Crane Mechanic, Crane Safety, Rigger School. Maintained & repaired 30 cranes that ranged from an 8-ton capacity to 140-ton capacity. Maintained all construction equipment, from International, Caterpillar, Detroit.

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