Linux Support Engineer
Resume:
Elham Rajaei
**********@*****.*********:*********@*****.***
Linux Support Engineer
Dedicated IT specialist with more than 7 years’ successful experience in Linux-based platforms. Solution and results oriented, highly analytical and resourceful candidate with extensive experience in system administration and support. Thriving in rapidly changing, technically complex environments.
Technical Skills and Experience
Linux Operating Systems: Fedora Red Hat, Centos, Ubuntu
Windows Server: 2008, 2010, 2012, Active Directory, DHCP, DNS
Network services: DNS, VPN, Apache, DHCP, Mail Service, FTP
Virtualization: VMWare; Create, monitor, maintain and support of VPS servers
Scripting: Shell Scripting
Network security: LAN, WAN, Host Security and Firewall, IPtables
Web hosting: Cpanel, Ensim
Desktop Application: Outlook, NXClient, GNU, Incident Resolutions and Ticket systems such as Kayako, Bitvise SSH Client, Network Monitoring Tools (Cacti)
VoIP phones: PBX Systems, Linksys routers, Porting, Server and Client side support
IPTV technology: Encoders, Sencores, Distribution Servers
Working knowledge: CISCO routing Protocols, CISCO Switching
Technical Support: Network Infrastructure, Linux based servers, Web Hosting, Ticketing
Alarm Systems, Billing, Cable and DSL modems, Dlink and MLPPP routers
Remote support: SSH, Telnet, Team Viewer, Chat boxes such as Spark and Pidgin, On Call
WORK EXPERIENCE
Canaca-Com INC. (Zazeen Co.) March 2008 – November 2015
Network Administrator
Acted as lead network architect in planning and configuration assessments for Hosts, routers, switches,
Network appliances and other communication devices.
Analyzed network traffic and capacity, provided statistic results and optimized solutions.
Responsible for creating designs, and strategy documents for each project.
Build and configure new Linux (Redhat, CentOS, Ubuntu) servers to support client’s need
Performed disaster management to recover crashed servers, hard disks and data.
Developed new administration scripts on Linux servers.
Prevented attacks, spam mails, Injection, Limited bandwidth, monitored servers load, Created accounts, users and managed passwords, using Linux shell commands and files.
Ensured periodical backup of critical data using shell scripts and implemented backup/recovery strategies.
Configured and performed troubleshooting for Microsoft Outlook and Outlook express.
Expertized troubleshooting hardware and software problems
24/7 support and on call support to the current infrastructure, and coordinated with offshore team.
Optimized the current network infrastructure by performing new IP mapping and deploying switches resulting in more reliable infrastructure.
Novin Sazan Kia August 2004- September 2007
IT Specialist
(Novin Sazan Kia is a manufacturing company which provides city service vehicles)
Full client service support in terms of application installation, OS troubleshooting, and hardware health check
Facilitated IT End User Device strategies to keep end user devices always performing well.
Coordinated maintenance strategies for automated Inventory, Accounting, Cost accounting, Machinery, and Human Resource systems.
Evaluated multi-vendor's network and server hardware and software products to create best recommendations.
Daily updated the server database and maintain necessary backups
Designed and performed test environment for various departmental systems prior to mounting new automated systems in order to find bugs and problems resulting in saving 40% lunching time.
Parya Trillium Foundation (Markham, ON)
Sport Coordinator June 2010 – May 2015
Worked as a leading volunteer member
Parya is a not-for-profit organization and federally registered Canadian charity providing educational, social, cultural, art and recreational programs and services for newcomers, youth, seniors and women.
http://www.parya.org/index.php/en/
Managed and developed sport department.
Maintained the foundation sport website.
Facilitated and organized events for the community group.
Analyzed events data and reported results to the community chair.
Responsible for recruiting volunteers
EDUCATION
Bachelor of Science Degree in Computer Science
Tehran University, Iran
Licenses and Certifications
Open Source Systems, Unix and Linux: Seneca college at York 2011
Novell Netware 4.2: Tehran Municipality Training Centre 2000
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