Customer Service Manager
Resume:
DIAMANTY DIAMANTOPOULOS
West Allis WI 53227
Phone: (414) 455 - 3101 / **********@*****.***
PRODUCTION MANAGER
Production Manager: expert at improving processes and problem-solving skills to enhance performance, improve quality, reduce costs, and improve safety. Highly proficient at developing and implementing innovative ideas and sustainable solutions. Expertise includes:
Continuous Process Improvement
Cost Reduction Analysis
Quality Control
Job Planning
Outside Purchasing
Bindery Machine Skills
Profit and Loss Analysis
Strong Numerical Aptitude
Well organized
Inventory and WIP Control
Shipping
Bachelor of Arts
Psychology
University of Wisconsin, Milwaukee
PROFESSIONAL EXPERIENCE
PS Finishing, New Berlin, WI 2003 – October, 2015
Production Manager
Maintain adequate personnel on production floor in order for company to operate efficiently and successfully. Provide daily production schedules for personnel. Analyze and evaluate company’s profitability and dictate direction of company’s future goals with owner. Manage and evaluate manufacturing processes, equipment, materials and personnel. Communicate with clients on job specifications, schedules, etc. Quote jobs and evaluate cost structures that will allow profitable and competitively priced.
Restructured floor operations and certain policies.
Analyzed and revised estimating cost factors after reviewing production abilities on the floor.
Analyzed profit margins for all customers and determined course of action to provide the best profitability.
LPI Arnold Company, Milwaukee, WI 2000 - 2003
Production Manager
Coordinate all production operations.
Wisconsin Graphics, Waukesha, WI 1998 - 2000
Plant Manager
Responsible for all production operations, quality, safety & environmental, customer service and estimating.
Kostner Graphics, Milwaukee, WI 1996 - 2000
Plant Manager
Responsible for all production operations, quality, safety & environmental, customer service and estimating. Began as customer service representative/estimator servicing four salesmen; 70% of sales volume.
DIAMANTY DIAMANTOPOULOS Page 2
NCL Graphics Specialties, Waukesha, WI 1987 - 1996
Plant Manager (1992 to 1996)
Responsible for all plant operations. Holds P & L responsibility; enforces budget. Schedules production work flow. Evaluates employee performance levels and initiates corrective action. Follows up on material, labor and quality to ensure compliance with customer specifications and deadlines for press and bindery areas. Communicates with department leads to ensure inventory levels are met. Generates month end analyses on budget overruns. Troubleshoots machine problems and coordinates repairs with maintenance team. Follows up on service requests to minimize downtime. Modifies production floor to maximize machine use.
Implemented process improvements in equipment and personnel which in turn increased productivity and profitability.
Instituted an efficiency reporting system for employees to aid self-monitoring and quality efforts.
Other positions held:
Folder Operator/Finisher (1987 – 1989) Estimator (1989 – 1996)
Customer Service (1990 – 1996) Customer Service Manager (1992 – 1996)
Plant Scheduler (1992 – 1996) Manager, Bindery Division (1991 – 1996)
References available upon request
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