[Shavon S Godine]

[***** S Coast Dr] [Houston, TX 77047] [832-***-****] [acur6e@r.postjobfree.com]

Objective

[Strongly motivated individual looking for a position as a call center representative. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.]

Education

[Marques High School, Houston, TX]

[High School Diploma] [05/2012]

[Houston Community College] [still attending]

[Bachelor in Health Science]

Experience

[08/2015 - 02/2016]

[Customer Service Representative] Iqor (Cspire) [600 Jefferson St Houston, TX 77002]

Built customer loyalty by placing follow-up calls for customer who reported product issues.

Address customer service inquiries in a timely and accurate fashion.

Give accurate and appropriate information to answer questions, troubleshoot, and resolve complaints.

[01/2015 - 08/2015]

[Customer Service Representative] Sutherland Global Services [5959 Corporate Dr Houston, TX 77036]

Properly directed inbound calls in phone queues to improve call flow.

Educated clients on the program as well as navigation of the website.

Provided technical and analytical support.