Customer Service Manager

Ralina Young

**** ***** ******* **.•LAFAYETTE, **501

337-***-****•acur65@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I have 16 years of experience, including as a Customer Service Manager, Customer Service Representative, and Vault Reconciler and as a Shift Manager in industries including Home Furniture, Retail, Finance/Banking, and Restaurant industries.

Most recently, I have been working as a Vault Reconciler at US Bank since November 2013.

I have completed a Bachelor’s Degree in Business with a minor in Accounting at University of Phoenix.

PROFESSIONAL WORK OF EXPERIENCE

US Bank, Lafayette, November 2013-Present

Vault Reconciler

Assist with balancing vaults that consists of several terminals. Order funds when needed for the customer. Make necessary adjustments to the general ledger. Communicate on a verbal and nonverbal level with customers to resolve financial issues such as shortages or overages.

Olinde's Furniture, Lafayette, December 2006-October 2013

Customer Service Manager, Receiving Manager, and Cashier

Assist customers with the damages on furniture after delivery process. The position required ordering new products or parts when needed via email, phone, or fax, and scheduling appointments for service technician or upholstery technician. Assist credit department with closing sales on the financial aspect. Work with sales and warehouse department to ensure customer's delivery are going out with no problems. Worked with several employees to process freight trucks and control inventory control on a daily basis. Assist office manager with processing payments, answered phones, and assist customers with credit applications.

Macy's, Lafayette, September 2004-November 2006

Customer Service Representative

Assisted customers with fashions choices, kept department cleaned, and took payments.

Sonic, Lafayette, July 1997-August 2004

Shift Manager, Carhop, and Cook

The position required assisting the manager with making employee schedules, managing opening and closing shifts, running different departments in the food industry from kitchen to office duties.

EDUCATION

Northside High School LAFAYETTE, May 2000

General

LTC Lafayette Campus LAFAYETTE, June 2002

Accounting

University of Phoenix LAFAYETTE, February 2015

Bachelor’s Business/Accounting

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