Technical Support Engineer

Curriculum Vitae

Santosh Manohar Pagare

Mobile No:- 917-***-**** Email Id:- *******@*****.***

*******@**********.***

OBJECTIVE: To obtain high amount of perfection through hard work and dedication. Also to be an asset to the organization by virtue of meeting the company’s target and executing projects as per customer requirements

Educational Qualification:

TY BCOM

56.34%

2011

PUNE UNIVERCITY

HSC

46.33%

2003

PUNE UNIVERCITY

SSC

56.52%

2000

PUNE UNIVERCITY

Technical Qualification:-

Deploma in I T

Government Polytechnic Samangoan,nasik

2004 To 2006

MCSA

IT Source Pune

Only Traning

CCNA

IT Source Pune

Only Traning

Symantec

2009,2011

Pass out

Window Knowladge:-

Window

All Os 32 Bit & 64 Bit

All Service Pack

Linux

All Service Pack

Window Vista

All Service Pack

Server

2003,2008

All Service Pack

Application Software Knowladge

Microsoft Office

2003,2007.2010.2013

Best

Auto Cad

2008,9,10,12,13

Best

Photoshop

4,5

Avrage

Coral

11.12.13.14.15.16.17

Avage

Network-Router Install,Configure,

Dlink,Cisco,Netgear,Wifi Configuration

Antivirus Knowladge

Symantec

SEE,DLP,Backup

4,5,6.7,8,9,

SEP 4,5,6,12

Quick Heal

Intrnet

Server

Client

Macfee

Server

Client

Client

Net protector

Client

Client

Client

AVG

Client

Client

Client

Other Divice Knowledge

Blue Coat

Mahindra Engineerig,Hinjevadi

Juniper

Crisil ltd,Hinjevadi

Database Knowledge

S Q L

Server

Oracle

Complited Projected

Company

Location

Completed

Product

Employment

Pune

Completed

SAV

Sales Tax

Pune

Completed

SAVF Linux

Aditya Birla Group

Sauth Maharastra

Completed

SEP 6

Indian Navy Shivaji

Ins Shivaji Lonvala,pune

Completed

SEP 12

D mart

Pune

Completed

SEP 5

Krushi Bhavan

Pune

Completed

SAV TO SEP 4

Everest Company

Lakhmapur,Dindori,Nasik

Completed

SEP 5.6

PNB 44 Branch In Co puna

North,Sauth,Central Maharastra

Completed

SAV,SEP 4,5

Mahindra First Choise

Mulshi Pune

Completed

Sep

Moscow

Kanhe

Completed

Sep

Knowledge Of Symantec Product

Antivirus

SAV,SEP,SEP 12

Backup

Symantec Backup

Data Loss Protection

Symantec DLP

Altris

Symantec Altris

Encription

Symantec Endpoint Encription

Symantec Certificate Achivement

Symantec Technical Specialist

Symantec Endpoint Protection 11

Symantec Technical Specialist

Symantec Network Accesss Control 11

Symantec Sales Expert

Symantec Endpoint Protection 11

Diploma In Hardware & Networking From Polytechnic Nashik,with First Class YEAR 2006-2007.

HSC from Pune Board in YEAR 2003.

SSC from Pune Board in YEAR 2001.

T.Y.BCom Pass Class from Pune Board in YEAR 2011.

Professional Experience:

1. Currently working in a Tec forum Computers, Manik Nagar Nasik. As” Sr Technical Support Engineer From 06/03/2013 To Till Date.

Company Profile-Computers Sales & Service Provide Company

Position Held-Service Engineer

Responblity: All End user & AMC Cutomer Software, Hardware, Network Issue Customer Ask New Technology, Create Business Requirement all Technology thing provide

2. from 10 Nov 2011 to 28/02/2013. Quick heal Technologies pvt ltd as “Technical Support Engineer”

Company Profile: Quick heal Technology pvt ltd.Nasik is IT Security Solution Company

.

Position held: Sr Technical Support Engineer

Responsibility

A] Telephonic Support, Online Support, Remote

3. from 20 Oct 2008 to 8th Nov 2011 in Jainam Technologies Pvt Limited in Mumbai.

Company Profile:

Jainam Technology pvt ltd. is It Security Solution Company. support symantec product Symantec Antivirus, SAV SEP SEP12 Symantec Backup, Symantec DLP,Symantec SEE. Value- added services throughout the country.

Position held: Technical Support Engineer In (Symantec Product in SAV,SEP,SEE.)

Responsibility:

My work Responsibilities-:

SEPM (Symantec Endpoint Protection Manager):-

Installing, Configuration, Up gradation & management of SEPM

Up gradation of SEPM from 11.xx to 12.1 and replication & preparing disaster recovery for SEPM.

Weekly backup (scheduled) managing & monitoring 13000+ clients of SEPM along with SQL Database.

Making daily malware reports i.e. total infection in 24 hrs, cleaned, deleted or quarantined and graphical representations of various reports on monthly basis & hence analyze it to mitigate the risks.

Dealing with customer technical issues over the telephone on a daily basis using a call tracking system support to Symantec customers.(24*7 support)

Signature development for infected machines by coordinating with Symantec LAB.

Making & applying policies for various client’s group for better security at endpoint.

Provide training via ppt & live demos. to various engineers deployed at sites about Symantec endpoint protection.

Updating & Upgrading the SEPM on regular basis to enhance the performance of product and Create policy in case of zero day threat.

Creating GUP (group update provider) in order to load balance the primary server.

Installing, Configuring, customize report & managing Symantec installation manager Integrated component.

Resolving issues regarding SIMIC i.e. database recovery, client communication problem, reporting issues etc.

Synchronization of SIMIC with SEPM (Symantec endpoint protection manager) & Weekly backup (scheduled) of SIMIC along with SQL Database.

Microsoft SQL Server 2005 SP1,SP2, 2008 R2 standerd & enterprise installation, Configuration & Synchronization with product installed.

Knowledge on Trend Micro Office scan, McAfee Antivirus.

Knowledge on troubleshooting of LAN-WAN and desktop problems.

Windows server 2003,2005,2008 Windows 7, Windows Vista,XP, Windows2000,VMware

4 From Jul 2007 to Oct 2008 in IT Source India Ltd. at Pune

Position held:

System Admin

Responsibility:

Any technical Issue also to be mentioned in the Responsibilities section related to the skills.

As per Candidate Requirement to send resume to Company

Languages Known Speak

Speak

Reading

Writting

English (avrage) 50%

100%

100%

Hindi 100%

100%

100%

Marathi 100%

100%

100%

PERSONAL DETAILS

Date of birth : 11th Jun, 1985

Father’s name : Manohar Mhasuji Pagare

Marital Status : Married.

Hobbies : Reading, Travelling and listening Songs

Languages known : Marathi, Hindi and English

Current Address : N-53/SE-5/11/4, Uttam Nagar, New Nashik (Cidco) Nashik-9.

Parmanant Address : N-53/SE-5/11/4, Uttam Nagar, New Nashik (Cidco) Nashik-9.

Cell No : 917-***-****

I here by declare that the information furnished above is true to the best of my

knowledge.

Place:

Date:

(Santosh Manohar Pagare)

Contact this candidate